CPM Knowledge Management Lead

Job Title

CPM Knowledge Management Lead

Job Description

506416 CPM Knowledge Management Lead 506416

Role is responsible to build an effective Knowledge Management strategy and ensure successful adoption of capabilities for Customer Project Managers in NA Region S&SD HPM organization, as well responsible to facilitate and drive sharing of CPM knowledge, peer to peer learning, and collaboration through Community of Practice.

Your role:

• The NA Region Workforce Innovation team’s goal is to transform NA S&SD into a data and digital centric organization that focuses on driving best in class experiences for customers and employees using industry standards and closed loop feedback to continuously evolve how we support our goals at Philips.
• Responsible  to create and implement an engaging and measurable people‐focused Knowledge Management strategy, focusing on Experts, Communities of Practice and Strategic Business Knowledge

• Monitor and measure community engagement and output, shape new CPM hire orientation curriculum and conduct CPM maturity/skills assessments. Continually seek to identify opportunities to increase customer satisfaction and deepen customer relationships through transformation opportunities.
• High growth opportunity to enable Customer Project Managers to help create value for our Hospital Patient Monitoring customers.

You're the right fit if:

• 10+ years of Patient Monitoring Solution Delivery, Customer Project Management Experience
• Community of Practice Facilitation, Knowledge Management, LAER/Customer Success Management, Problem Solving, Communication, Presentation, Process & Performance Management Skills
• Requires a Bachelor’s degree (e.g. Business, Engineering, Health Science, etc.)
• PMP, ITIL v4, CSM, KCS Certification preferred

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details:

The pay range for this position is $102,200 to $175,000, annually.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information:

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.