Lead Business Owner, Installed Base and Serviceability

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

Varian is seeking an experienced Business Owner to lead the development of innovative technology solutions for managing our global customer installed base configurations and change management processes. This critical role will oversee the engineering, operations, and product ownership teams, ensuring that our solutions are secure, scalable, and aligned with business objectives.

Key Responsibilities:

Product Management:

• Defining and managing the product roadmap, ensuring alignment with business goals and serviceability objectives.

• Collaborating with the Product Owner to gather, prioritize, and refine user and business requirements, delivering features that provide measurable value.

• Driving product enhancements based on user feedback and market trends.

Engineering Leadership:

• Working closely with engineering teams to design, develop, and deploy secure and scalable solutions using best practices.

• Ensuring that development timelines align with the product roadmap, advocating for high standards in product quality and security compliance (GDPR, SOC2, etc).

Service Operations:

• Overseeing operations support to ensure service level agreements (SLAs) are met, maintaining seamless and uninterrupted service.

• Monitoring performance metrics, proactively addressing uptime, security, and scalability issues in collaboration with operations teams.

• Leading defect resolution efforts by coordinating with engineering and support teams.

Customer Engagement:

• Engaging with internal stakeholders to ensure operational needs are met and communicate regularly with users to gather insights for product adjustments.

• Serving as the escalation point for issues related to the Configuration Management Database (CMDB) and Change Management functionality.

Cross-Functional Collaboration:

• Partnering with stream leads and the Serviceability Leader to ensure cohesive serviceability across domains.

• Collaborating with QA, DevOps, and support teams to maintain platform reliability and compliance.

• Fostering a culture of experimentation and continuous learning within the team.

Team Leadership:

• Leading and mentoring a multidisciplinary team of product owners, engineers, data analysts, and operations specialists.

• Ensuring team alignment with organizational goals and accountability for delivering high-quality results.

Minimum Qualifications:

• Bachelor’s Degree or equivalent 8 years of related experience. 3 years management experience or supervisory equivalent

• Proven experience in product management, engineering leadership, and service operations.

• Strong understanding of serviceability principles and best practices in software development.

• Demonstrated ability to lead cross-functional teams and collaborate effectively across departments.

• Excellent communication skills, with a focus on customer engagement and stakeholder management.

• Ability to analyze metrics, identify areas for improvement, and drive performance initiatives.

Why You’ll Love Working Here:

• Flexible work environment (hybrid or in-office).

• Opportunities for professional growth and development.

• Supportive and inclusive team culture where innovation is encouraged.

• Competitive salary and comprehensive benefits package.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, wh