HR Employee Support Generalist

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

HR Employee Support Generalist

Reporting To:

Manager, US HR Operations

Work Schedule:

Hybrid – Buffalo, NY

Our team in Corporate Group is looking for a HR Employee Support Generalist to join them. You will report to the Manger of US HR Operations and will have a hybrid work schedule in East Aurora, NY.

In this role, you will be the “Voice of HR” and the first point of contact for all of Moog (US) for issues and inquiries regarding any HR discipline. As an HR Employee Support Generalist, you will ensure that all employees, managers, and HR team inquiries are accurately addressed in a professional, cost-effective, and timely manner, with a commitment to delivering “WOW Service.” You will receive comprehensive training across all HR functions and will be adept at identifying when to escalate issues to a Specialist for swift resolution.

To be considered for the HR Employee Support Generalist role, here’s what you’ll typically need to bring with you:

• Typically, a Bachelor’s degree in Human Resources, Business, or a related field.
  • A combination of education and experience may also be considered.  
• Proficiency in Microsoft Office Suite, including advanced Excel functions (e.g., pivot tables, VLOOKUP) to analyze data effectively.
• Strong interpersonal and communication skills, with a commitment to providing exceptional customer service and delivering “WOW” experiences.
• Ability to manage confidential information with discretion and professionalism while demonstrating empathy and problem-solving skills.
• Comfortable working in a fast-paced environment, managing multiple inquiries efficiently, and knowing when to escalate issues.
• Prior experience in customer service, HR support, or a call center environment is a plus. Familiarity with HR systems (such as Workday or similar HRIS), SharePoint, or other employee support platforms is highly desirable.
• Willingness to support work hours ending at 7 PM ET on a rotating schedule.

As a HR Employee Support Generalist, you will:

• Manage resolution of all types of level 1 HR issues and questions (Voice, Email, Mail, Fax, Walk-in) on time with a high degree of accuracy and commitment to delivering “WOW” service.
• Work with established policies, procedures, and performance criteria for delivering Employee Support services.
• Demonstrate the ability to analyze calls and know when to escalate issues.
• Each team member will have a specific area of primary responsibility for tactical support, i.e., payroll, learning and development, compensation, etc., but will be expected to have knowledge across all disciplines of HR.
• Complete required training and demonstrate the imparted knowledge, skills, and competencies from the training into on-the-job performance across all functions of HR.
• Provide support for HRMS processes and updates across the US. Continuously identify opportunities and make recommendations to improve the cost, quality, and timeliness of the service delivery.
• Use Case Management System and Knowledgebase to effectively respond to employee issues.

How We Care for You:

• Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.

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Salary Range Transparency:

Buffalo, NY $24.04–$28.85 Hourly

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include