Protective Security Officer - Mid Level

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a talented Mid-level Protective Security Officer for our Charlotte, NC facility to provide armed workforce security and safety by responding to and resolving issues pertaining to access control, accident and emergency response, medical response, workplace violence, active shooter events and other security issues. Under limited supervision, uses established procedures to perform moderately complex duties and problem resolution. Performs all duties in alignment with USAA’s Security Officer Standards.

We offer a work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following location: Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities. Applies proficient knowledge of policies, processes, and procedure; serves as a resource to less experienced team members on escalated issues of a routine nature.
• Controls access to USAA property and delivery access at entry gates, turnstiles, and visitor lobbies; provides information and direction to employees, visitors and contractors.
• Provides armed response and resolution to critical incidents, such as, workplace violence, active shooter events, bomb threats and other security issues.
• Patrols USAA properties to prevent trespassing, theft, vandalism, and criminal activities.
• Enforces parking and traffic controls and composes incident reports.
• Performs pedestrian and vehicle traffic direction and parking control as well as vehicular and walking patrols to protect USAA assets.
• Interfaces with and provides assistance to civil first responders to include federal, state and local law enforcement agencies and other emergency services providers.
• Reviews shift blotter and documents for assigned shift, ensuring that key information is communicated to team members as appropriate.
• Participates in quarterly training sessions to sustain competencies in alignment with USAA Security Officer Standards.
• Maintains valid First Aid, CPR, and expandable baton certifications in accordance with USAA Security Officer Standards.
• Maintains valid state security officer firearm license in compliance with state of employment requirements and in accordance with USAA Security Officer Standards.
• Performs all other duties as assigned.

What you have:

• High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.
• 2 or more years of physical security, law enforcement, or military experience.

• Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of Microsoft Office tools to include Word, Excel, and PowerPoint.
• Possess valid state driver's license.

• Job Offer contingent on passing the MMPI evaluation.
• Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state, i.e., NC Private Protective Services Armed Guard License.

What sets you apart:

• Ability to work 8- or 10-hour shifts: nights, weekends and holidays. Occasional overtime may be requir