Supervisor, Dedicated Staffing

Company Overview

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

A Supervisor within the Staff Augmentation department leads a team of technical professionals dedicated to delivering exceptional support to key clients while ensuring strong alignment between service delivery, sales execution, and financial performance. Success in this position requires innovative problem-solving abilities, adaptive thinking, and a strong understanding of both operational and commercial drivers. In this role, the Supervisor serves as a key partner to the sales organization, guiding sales account executives through the staff augmentation sales cycle and supporting the successful positioning of staffing solutions. The Supervisor plays an active role in qualifying new staffing opportunities by leading discovery sessions with key client stakeholders and internal sales partners to assess technical requirements, scope, and delivery expectations. This multifaceted role encompasses oversight of team performance, coaching and development, issue resolution, and acting as a liaison between staff, senior management, sales leadership, and NWN's end client. The Supervisor is also accountable for managing contract financials to ensure profitability aligns with NWN's managed services revenue targets and business goals. This includes ensuring consistency, accurate, and timely billing of all resources across the client portfolio. The ideal candidate will demonstrate strong leadership skills, possess in-depth knowledge of operational and financial processes, and maintain a results-oriented approach. The primary objective of this role is to promote productive operations that drive customer satisfaction, profitability, and long-term organizational growth.

• Proven experience leading and managing teams of technical or professional services resources in a staff augmentation, managed services, or services delivery environment.
• Demonstrated ability to partner effectively with sales teams, including guiding account executives through the staff augmentation sales cycle and supporting opportunity development.
• Strong understanding of contract financial management, including margin management, revenue tracking, and ensuring profitability aligns with managed services revenue targets.
• Manage a team of technical workers including regular 1:1 meeting to discuss successes, challenges and opportunities
• Proactively manage customer experience across the lifecycle of our core offerings.
• Work with the sales team to help communicate the value associated with staff augmentation on client calls, perform pre-sale presentations on the offering and value of NWN’s staff augmentation services and management.
• Identify client needs and work with partners and recruiters to interview and hire the right people for the right job.
• Implement and enforce systems, policies and procedures as needed
• Provide guidance and support to the team directly or through connections with other members of our organization.
• Monitor and approve time entry, expenses, and time-off requests.

Qualifications

• Bachelors Degree Preferred
• Proven experience managing or supervising a team of technical professionals, preferably in a staff augmentation or IT services environment. Required
• Ability to clearly convey technical information to both technical and non-technical audiences, supported by strong written and verbal communication.
• Demonstrated capacity to analyze challenges, develop creative solutions, and troubleshoot issues proactively
• Time Management and Organizational Skills: Excellent ability to prioritize, multi-task, and keep track of various responsibilities and deadlines.
• High level of independence and skill in developing trust with clients and team members, advocating for their needs, and maintaining positive relationships
• Proven ability to collaborate effectively with others, adapt to changing circumstances, and work both independently and a