Acquisition & Delivery Administrator - Holman Small Business Solutions

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Inputs:

• Dealership network administration
• Data entry and system management
• Client profile administration
• Process management; coordination of supply chain acquisition to delivery, and remarketing
• CRM input and follow up as required
• Support work effort as requested by Account Manager
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s Degree or equivalent work experience
• Additional education, certifications, or experience are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 1-3 years of customer service, account management or retail experience preferred

Planning/Organizing/Managerial Knowledge:
 

• Strong organization and multi-tasking abilities
• Proactive, organized approach to multitasking.
• Excellent time management skills with ability to meet deadlines
• Ability to prioritize tasks
• Ability to manage operational process and actively monitor status from start to finish
• Accuracy in a fast paced environment
• Ability to function well in a high-paced work environment
• Tenacity to pursue all viable opportunities on behalf of customer
• Uses existing procedures to solve routine or standard problems; applies limited judgement and discretion
• Applies knowledge; has basic knowledge of theories, practices and procedures in a function
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Communicating & Influencing Skills:
 

• Strong verbal and written communication skills
• Strong active listening skills
• Strong interpersonal and customer service skills
• Responds to standard requests from internal and/or external customers
• Works independently or with others within own area or department to achieve team goals
• Strong listening skills to hear clients and internal personnel and deliver on expected results

Outputs:

• Inputting data into system to provide clients with timely and accurate lease quotes
• Maintain client profiles with accuracy of both HFL and client owned vehicles
• Timely follow up (verbal, written (e mail) and CRM) with internal personnel, clients and vendors
• Proper coordination of supply chain (acquisition to delivery) and remarketing

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INDMISC

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavemen