Product Support

Company Description

What's Red Points all about?

Red Points is the most widely used solution to recover digital revenue.

Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs.

With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place! 

Job Description

Please note that  this roles is for an evening shift is from 1 pm until 9 pm to give support to both Spain and the US:

Daily work

• Act as a 1st and 2nd-level incidence support and escalate if necessary to the relevant team.

• Monitoring of system performances

• Validating engineering deliverables

Qualifications

We expect from you

• 1+ year as a Product Support Specialist

• Desirable basic knowledge of SQL

• Basic knowledge of HTML

• Basic knowledge G-suite user

• Problem-solving skills and empathy towards users/customers

• Good communication and organizational skills

• Super service-oriented

• Sharing best practices with teammates

• Fluent level of English and Spanish (B2+ minimum)

Nice to have

• Knowledge of regular expressions

• Experience with Jira and Salesforce ticketing tools

Additional Information

What we offer

• A friendly, diverse, and international team.
• You’ll have top-notch Private Health Insurance, fully covered by the company.
• 23 working days of holidays per year, plus the local public holidays.
• Indefinite Contract.
• Fridays we have reduced working hours. And every weekday during August.
• Tax relief/ ¨Retribución Flexible¨ will also be available for you.
• We offer a discount with the amazing DIR gyms!
• We have a Referral policy with a very sweet Bonus scheme.
• We have a hybrid model, with a flexible start time. 
• At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.
• We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new!

We are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

If you think this is the right move for you and you match the description, just apply! We'll get in touch with you for an interview if you are one of the selected candidates.