Sr. Representative - Impounds

General information

Career area Collections Work Location(s) 12850 W Gran Bay Pkwy, FL Remote? No Ref # 20695 Posted Date 09-15-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This position is in a fast-paced environment with a heavy workload. Job functions include reviewing accounts when impound and seizures notices are received, contacting the impound lot and/or outside counsel to negotiate fee(s), and determining if the unit is cost effective to secure.  In this role, you will communicate via email and phone with various suppliers, be required to execute multiple documents, and be available for answering incoming calls from customers, impound lots, dealers, seizing agencies, and insurance companies. You will utilize strong organizational, critical thinking, analysis skills and the ability to escalate identified risks.

The Work Itself

• Preferred knowledge of Ally systems with expert data entry and word processing skills 
• Ability to work in a fast paced, high-volume environment while multitasking simultaneously in several systems
• Handle inbound/outbound calls from customers, related parties, impound facilities, skip suppliers, dealers, third parties while meeting QC call monitoring requirements
• Able to work closely with outside repossession companies and other suppliers on various requests with a sense of urgency
• Quickly identify and help mitigate potential risks
• Ability to exercise judgement for researching complex issues and to think outside the box for possible solutions
• Meet internal metrics and be self-driven to exceed those goals
• Ability to effectively manage a large volume of emails while providing timely and accurate response

The Skills You Bring

• HS diploma or equivalent required.
• Associate degree preferred in business or