Senior Account Partner- Telco

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

We are currently seeking a Senior Account Partner - Telecommunications to join our growing Professional Services sales team within Customer Success Group (CSG). Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success. Their primary goal is to help customers generate significant business value from their Salesforce investment.

As a critical member of the Go To Market (GTM) and Professional Services team, you are responsible for building relationships with our license sales and extended functional teams (such as product, success managers, creative teams, legal, delivery and more) to understand, evaluate and strategically counsel our internal teams and customers on programs to complete their vision and goals. You will be responsible as the deal originator, strategist and execution quarterback supported by our delivery organization.

Your Impact

• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers

• Facilitate qualification, deal cycle participation, account reviews and value assessments

• Accountable for bookings, revenue, margin, CSAT, and value delivered

• Provide Communications, Media & Technology industry subject matter expertise in order to facilitate credibility with our customers during the sales and delivery cycles

• Help position and sell large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative and pitch

• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology

• Craft innovative, forward-looking industry strategies which demonstrate the power of the Salesforce platform and transform sophisticated, global companies to gain competitive advantage and growth in their markets

• Act as a trusted advisor to our customers to accelerate value and improve customer outcomes

• Pilot awareness within a micro-vertical to develop repeatable motions

• Serve as a key SME, leader, and services consultant to our sales teams

• Serve as the liaison between internal and external teams

• Uncover future Sales opportunities to drive incremental customer value

Required Qualifications

• 6+ years of experience owning or leading a book-of-business

• 8+ years of experience working within a consulting landscape at Fortune 500 Telecommunications companies

• Experience selling professional services related to digital transformation

• Salesforce product knowledge and solution design 

• Creative, high-energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a “start up-paced” technology company

• Thrive working collaboratively and cr