Sr. Manager, Solution Engineer / Product Owner

ROLE SUMMARY 

We are seeking an initiative-taking Digital Sr. Manager Solution Engineer to join Pfizer’s Digital Customer Experience Creation Center (C4) responsible for Patent services Digital solutions. These Technology teams manage technology strategy and solution delivery for teams within Pfizer’s Patient and Health Impact (PHI) organization. The ideal candidate would be someone with advanced knowledge of visualization tools, Salesforce/Salesforce Health Cloud. 

This Senior Solution Engineer / Product Owner role is part technical project manager, part Salesforce Engineer. The Salesforce Engineer is responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our customer relationship management (CRM) platform. The Solution Engineer position is a direct role which will have solution design oversight and manage the data integrations from internal and external sources, into the Patient CRM solution and the sharing of data across the Patient services eco system. The scope of this role includes a wide range of highly transactional platforms and data sources with diverse collection points and complicated collection methods. Delivering data reliability, efficiency, quality, and Data Governance ensuring security and compliance. 

In your role leading Polaris Patient Services Platform Engineering to help Pfizer Business Units define required visualizations to support their day-to-day operations. This activity will require an understanding of the Backlog, pics, and user stories, Patient CRM data and inter-data relationships with our 3rd Party Patient Services Operations (Hub) programs and our Patient Insights Analytics Platform. 

ROLE RESPONSIBILITIES  

You will have the opportunity to: 

• Manage the product backlog, represent stakeholders, and help the team stay aligned with the product roadmap for Universal Portals (Provider and Patient). 

• Providing expertise in Patient and HCP engagement technologies (e.g., Regulated Orchestration Portals, mobile apps, web, marketing, social media, etc.)

• Work with Engagement Layer enabling direct interactions and data exchanges with patients, caregivers and providers via authenticated HCP/HCO Portal, Patient Portal, and Hub Enrollment/Pre-Enrollment Forms

• Work with business product owners to assess business requirements and translate those into customized & scalable user stories in Jira within Patient Support Services. 

• Lead the team meetings with the stakeholders and the agile team members.  

• Provide detailed level of effort estimates for proposed solutions with other team members. Articulate the benefits and risks to a solution's feasibility and functionality​. 

• Builds and sets production process priorities to make sure the development team knows specifically what thing to focus on in order of importance. 

• Actively listen to the business feedback and turns their problems and complaints into user stories that create actionable items.  

• Work closely with the business to prioritize stories and then arrange them in a product backlog and roadmap. 

• Review solutions and ensure that the Salesforce solutions are scalable and perform optimally (even during high volume periods), are secure and meet compliance requirements. ​ 

• Collaborate with Product Manager and Support Operations team to review releases and roadmaps from Salesforce and evaluate opportunities, as well as potential impacts to current applications, orgs, and solutions.​ 

• Enabling business-critical Salesforce solutions that adhere to platform best practices and meet/exceed customer expectations. Typical Salesforce implementations include custom platform development (Apex, Visualforce, Lightning Components, JavaScript, data models, creating workflows, and configuring custom objects and fields), integrations with back-office systems (using MuleSoft, middleware and API’s) and complex data migrations​. 

• Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Platform education​. 

• Negotiate solutions to complex problems with both the product teams and third-party service providers​. 

• Partner with the Support Operations team to document long-term support requirements with a visual for all new solutions​. 

• Evaluat