Director, Regional Operations

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

The Regional Director of Operations (DO) is a senior leadership role responsible for the operations, clinical, and financial performance of a subset of value-based primary care practices within a region. The DO will manage multiple practice locations, ensuring the successful execution of operational and strategic goals, with full P&L responsibility. This role will also focus on fostering a positive practice culture, improving clinical outcomes, ensuring patient satisfaction, and meeting financial objectives. The DO will partner with the other leaders and senior leadership to drive the implementation of strategies that enhance operational efficiency, provider performance, and patient care. This position will have oversight of practice administrators, staff onboarding, and performance management, including key value-based care metrics.

Responsibilities
• Develop strong relationships with providers and staff to foster open communication and collaborative efforts.
• Conduct regular practice meetings to maintain alignment with corporate values and operational
goals.
• Collaborate with the Regional Vice President (RVP) to construct and oversee the regional practice
budget.
• Ownership of the Profit and Loss statements and overall financial performance of assigned practices, including the financial aspects of value-based care.
• Monitor and analyze key financial, operational, and clinical KPIs, addressing inefficiencies as they
arise.
• Formulate and implement strategies to achieve financial targets and enhance operational
productivity.
• Develop a strategic framework for value-based care initiatives and ensure that daily operations align with these models.
• Identify opportunities for expanding value-based initiatives and establish partnerships with other
healthcare organizations and community resources.
• Regularly evaluate the effectiveness of value-based care programs, adjusting strategies to optimize
patient outcomes and cost efficiency.
• Work closely with the corporate integration team to manage region-specific integrations, ensuring
alignment with broader organizational objectives.
• Develop an annual strategy for the region with a focus on successful implementation and execution.
• Identify and integrate best practices to enhance operational efficiency and patient satisfaction.
• Manage staffing levels and schedules to ensure optimal operations, while coordinating provider
onboarding to align with MPG standards.
• Conduct regular performance meetings, establish annual goals, and provide comprehensive
performance appraisals.
• Address performance-related concerns consistently and fairly, while managing PRN and float staff
effectively.
• Lead initiatives aimed at enhancing patient care coordination, ensuring high-quality, efficient
services that meet value-based care metrics.
• Monitor patient satisfaction and implement improvements to service delivery as necessary.
• Ensure compliance with healthcare regulations, company policies, and industry standards across all practices.
• Continuously assess and enhance practice processes to improve patient care, operational efficiency, and compliance.
• Utilize data analytics to track performance against key value-based care metrics, such as readmission rates and patient outcomes.
• Lead performance improvement initiatives based on data insights to drive ongoing enhancements in care quality and efficiency.
• Demonstrate excellent guest service to internal team members and patients.