Head of Operations

Job Title: Head of Operations
Reports Into: General Manager
Location: Brooklyn, New York
Line Reports: Operations Team
Salary range: $100,000 - $150,000 per year

Who we are:

A partnership between TCE Presents and Broadwick, Brooklyn Storehouse’s purpose is clear: to provide a platform for culture in all its forms to grow and evolve. Located within the historic Navy Yard, Storehouse stands as a testament to the intersection of its industrial heritage and creative innovation.

TCE produces, operates and owns a portfolio of brands, events and spaces that sit at the center of music, nightlife and culture across the US. Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

What we’re looking for:

We have a very exciting opportunity for a talented and ambitious Head of Operations to join the Brooklyn Storehouse team and play a pivotal role in the running of events and day to day operations. Initially reporting to the General Manager, you will have scope to manage all aspects of the music events series. You will be accountable for the successful delivery of all events at the venue across music, corporate, brand and filming.

To be successful, you will have excellent previous demonstrable experience in a similar role within the events industry, with a particularly good understanding of live and electronic music events. You will have a natural passion for customer service combined with strong operational acumen and excellent team leadership skills. You will be extremely organized, with a real ability to get things done, and a strong determination and understanding of how to drive the business forward. You will need to have excellent attention to detail, as we seek to continuously improve processes and innovate within the event spaces in which we operate.

We’re looking for a strong communicator who is flexible in their working approach and is willing to get stuck in. The role will combine a mix of office and site-based working. During show days, this will be a very hands-on role, and you will be accountable for the build, break and overall delivery of show operations for each event.

Accountable and Responsible for:

Operations

• Operational Planning & Delivery; leading with all aspects of operational planning and leading the team to ensure the safe operational delivery and execution of all Brooklyn Storehouse events across Music shows, corporate & brand events and community events.
• Managing operational planning, delivery and coordination of all events across external suppliers, staff, clients, artist brands, and promoters.
• Leading on pre-event and event-day briefings, ensuring all staff and suppliers have relevant information for a safe and successful event.
• Ensuring any security, medical or safety incidents occurring on an event are managed and reported correctly, and any follow-up actions are recorded and actioned.
• Ensuring the site is built well in advance of each event. Responsible for venue sign-off before doors open to the public.
• Proposing new policies and procedures for Brooklyn Storehouse events.
• Attending site visits as necessary with clients, stake holders, partners, artists, promoters, and brands.
• Fostering strong relationships with clients to enhance customer retention and ensure events return to the venue.
• Educating your team in operations when required, ensuring they fully understand the expected standards and their role in delivering them.
• Providing necessary reporting to Board of Directors and other departments as requested.
• Being the data guardian and quality controller for the venue.

Suppliers & Staffing

• Managing all key suppliers from procurement to on-site delivery, including security, traffic management, medics, cleaners, bars, artist liaison, production, site crew, box office, coat check and casual/freelance staff.
• Ensuring effective negotiation, contracting and management of suppliers.

Facilities

• Leading on facilities management within the venue ensuring the venue is compliant and ensuring focus stays on establishing the highest standard processes and execution to ensure profit maximisation through cost control & optimal performance.
• Collaborate with external Stake Holders such a the Navy Yard to ensure all venue facilities are well maintained and fun