DC Technician, Bridge Solutions

As a Bridge Solutions Technician, you will work remotely part-time to full-time on a dedicated ticket queue with outlined workflows to repair or diagnose datacenter equipment. This position requires a good understanding of computers and software.

 

How You Will Make An Impact:

• Work remotely within a global team managing ticket volume via reSORT
• Work with urgency within ticket SLAs
• Use CLI/terminal to fix software issues
• Escalate and communicate ticket guide discrepancies
• Ability to watch for and use updated workflows consistently
• Collaborate with other team members for issues you find
• As needed, focus on local site operations depending on ticket volume
• Other duties as assigned by global lead

What You Will Need To Succeed:

• Moderate knowledge of multiple server platforms with ability to learn new platforms
• Basic CLI knowledge, with willingness to expand your knowledge
• Moderate level of written and verbal communication
• Ability to apply server repair methods to data center equipment
• Ability to multitask
• Good eye for details