Warehouse Supervisor

About Us:

Short Story is an award winning, technology-powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we're revolutionizing retail with a data-driven learning system that leverages customer feedback to create exceptional, tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by top institutional investors who share our vision of building the world's next great consumer brand.

At Short Story, we celebrate petiteness, boldness, and modern womanhood. Our culture combines an insatiable hunger for data, an unwavering commitment to creating superior products, and a hustle startup mentality. We have a strong sense of urgency. Since 2019, we've cultivated a team of dedicated problem solvers and fashion enthusiasts. We're excited for you to join us on this exhilarating journey.

Short Story is seeking a Warehouse Supervisor to lead teams within our fulfillment center in San Francisco. Your mission is to help us build a well-oiled machine, driven by a customer-centric mentality. You'll lead the charge on managing a team of exceptionally talented, bright, and committed people. As Warehouse Supervisor, you will help us deliver our promise to our customers. You will oversee the receiving, handling, storing, picking, and packing activities within the warehouse, ensuring quality standards are met at every turn. You must be an exceptional people manager and operationally savvy. You will lead a large team of associates and several functional Team Leads. You must have the ability and vision to help us scale rapidly. Our ideal candidate is exceptionally detail oriented, and able to track multiple facets of the warehouse at any given time. 

Your primary responsibilities will be:

• Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals
• Support development of warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping
• Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met
• Inspire, develop, and support your direct reports and warehouse associates
• Connect your team to our vision and bring focus & intention to delivering on our stated goals
• Manage the labor planning needs for your team to meet weekly goals through accurate planning for current and future hiring needs
• Review daily performance data and analyze for trends and opportunities. Make informed decisions and respond to changing operational needs effectively e.g. staffing and process changes.

You will support some of these functional areas:

• Outbound: manage every aspect of the outbound shipping process including picking, folding, and shipping orders. You will ensure that every detail is perfect in our Short Story curations. This team is also responsible for processing Client exchanges.
• Returns: ensure that all returned items are of highest quality before being placed back into inventory to delight another Client.
• New Merch: receive new inventory from our vendor partners by tagging, categorizing, and binning 100% of our new inventory.
• Support: enable a successful operation overall by solving fulfillment issues, repairing and restoring inventory, and keeping equipment running smoothly. 

Minimum Qualifications:

• You have a four-year degree or equivalent professional experience
• You are an exceptional people manager with 3+ years leading large teams
• You are proficient in Microsoft Office (Excel, Word, PowerPoint) or G Suite (Google Sheets, Docs, Slides)
• This is an 100% in person role. You must be able to work in our SF office in Mission Bay.
• Comfortable delivering frequent written and oral feedback
• Eligible to work in the United States

Other Qualifications

• Bilingual English & Spanish strongly preferred 
• You thrive in fast-moving environments where you will move quickly 
• You are energetic and ready to be on-the-go -- leading your team from the floor for 8 or more hours per day
• Strong problem-solving skills with the ability to think analytically while working in a fast-paced startup environment
• Entrepreneurial mindset: