Customer Account Manager - SMB

As Customer Account Manager, you have the opportunity to serve, help, and guide auto repair shop owners in digitally transforming their businesses with Shopmonkey.

In this position, you will help lead Shopmonkey’s customer expansion initiatives. You are responsible for building relationships with customers and driving adoption and engagement with key value-add products and features including the marketing suite and payment solutions.

You will have the opportunity to:

• Grow new revenue by building relationships with high-potential prospective users 
• Build and maintain a pipeline of high-quality opportunities
• Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer’s lives
• Communicate accurate and realistic forecast information to the management team by ensuring our CRM is being utilized and managed effectively 
• Learn tried and true SaaS sales strategies
• Learn all about the Shopmonkey full product suite, our customer's journey, and the  automotive industry
• Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
• Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
• Communicate thoughtful, customized solutions that help customers move forward and grow their business

We are looking for people who:

• 2+ years of sales experience, with a track record of top performance.
• Ability to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy.
• Aptitude to operate in a highly ambiguous and fast-paced environment.
• A demonstrated passion for the startup community and new technology businesses.
• Thirst for personal growth, team player mentality, and willingness to teach and learn.
• Have a clear, professional, friendly and informative communication style
• Have a deep sense of empathy and experience in a customer-facing roles
• Adapt quickly to changing priorities and evolving customer needs
• As a nice plus, truly appreciate cars and/or are familiar with the automotive industry

This position is compensated with a base salary range of $60,000 to $70,000 with an uncapped commission target of $50,000 annually. This position is also eligible for equity and standard company benefits.

Why Shopmonkey? 

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees) Other benefits vary upon location outside the United States, and employment status):

💪🏼 Health & Wellness 

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date 
• Short term and long term disability 
• Employee assistance program
• Reimbursement for a personal health and wellness membership 
• Generous parental leave 
• 401(k) available upon hire 

✈️ Time Off 

• 11 paid holidays 
• Flexible time off - take the time off you need! 

🥰 Giving Back 

• Matching donations for approved charitable organizations 
• Group volunteer efforts 

🌟 Personal & Professional Development 

• Weekly internal product & company training sessions
• Monthly events & education activities focused on DEIB, personal and/or professional development
• Individual career progression plans and leadership/management training

Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

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