Inside Sales/Customer Service Representative

We are looking to bring a full-time onsite (M-F; 8:30 am to 5:00 pm)  Inside Sales with a strong background in customer service. The Inside Sales: Serves as the point of contact for new and existing customers, helping to bring ideas to life! While past experience in the sign-making field is not required, experience in sales, working in an office environment using G-Suite programs, Excel, database management software, and being generally computer savvy are required.

** SALES EXPERIENCE REQUIRED** preferably in the Signage trade

A peek into the day of a Visual Communications Sign Consultant – click here:

Visual Communications Video

https://www.fastsigns.com/about/careers

Duties and Responsibilities:

• Communicate with customers, other staff members, and vendors in a friendly and professional manner. 
• Have a positive attitude in all things on a daily basis. 
• Be the first point of contact for customers that require help to create an estimate or an order.
• Monitor all center email, voice mail, and other incoming sources of communications during business hours.
• Execute the sales objectives as directed by the franchisee and populated in the Sales and Marketing plan. 
• Support all efforts to grow center sales
• Set a priority to achieve customer satisfaction as defined by brand standards. 
• Follow up with customers after the completion of the sale, installation, or shipment to verify the customer is satisfied with their purchase. 
• Consultatively sells and makes recommendations to prospects and clients using products and services.  
• Develop and maintain a database of qualified leads that have been gathered through referrals, telephone canvassing, direct mail, and email. 
• Follow up on all new leads and referrals resulting from telephone, marketing, and email activity. 
• Develop an understanding of how to write a good estimate or order with pricing that will attract our customers to purchase.
• .Write, plan and execute projects that meet customers' needs. Follow these projects through their lifecycle to completion, using appropriate documentation and various technologies. 
• Prepare estimates and proposals for customers. Follow up on those estimates using current estimate follow-up techniques. 
• Communicate with customers on order status or any changes in the production or installation schedule. 
• Help keep the installation calendar current. 
• Execute a variety of marketing functions as determined by the sales and marketing plan and center manager.
• Maintain a tour-ready retail environment, which includes clean, organized, and functional retail spaces.
• Support center Franchisee or center manager as needed with reports and daily reconciliation. Maintain the correct status of jobs in the workflow process. 
• Participate in daily center production meetings for all staff and sales meetings as scheduled..
• Perform market research, competitive shops, and customer surveys.
• Identify and resolve customer satisfaction issues. 
• Establish and maintain great working relationships with all staff. 
• Adhere to all company policies, procedures, and business ethics codes.
• Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center. 
• Participate in marketing events such as open house(s) and telemarketing programs. 
• Coordinate shipping schedules and delivery of products and services. 
• Enhance sales education by attending training classes, webinars, or using additional training materials.

Skills and Qualities:

• High school diploma or GED required; advanced education degree preferred.
• Has immaculate timekeeping and is reliable.
• Well-developed verbal and written communication skills. 
• Is friendly, sociable, and out-going with a positive outlook.
• Both driven and energetic.
• Able to handle stress well.
• Has a sense of urgency to get things done in a timely manner.
• Works well under pressure and consistently meets or beats deadlines.
• Enjoys working in a team.
• Extremely detail-oriented.
• Tends to be competitive and goal-oriented.
• Accepts and conquers challenges.
• Is able to learn and grow from mistakes.

TYPICAL PHYSICAL DEMANDS:

• Ability to sit for long periods.
• Ability to stand for long periods.
• Ability to view a computer screen for long periods.
• Ability to work under press