Senior Software Engineer (Advanced Python, Cloud & Observability)

About Ivanti

Ivanti’s platform empowers organisations to stay productive, secure, and engaged wherever they are. We have offices globally - our employees span 25 countries. We automate, manage, secure, and service IT assets for companies leading the way in digital transformation.

About The Team

Ivanti Engineering is a driving force behind transforming market challenges into innovative ideas and successful solutions that resonate with customers and achieve business objectives. By combining market insights, strategic planning, and cross-functional collaboration, the Engineering organization ensures every product release meets evolving user needs and competitive demands. This team is instrumental in developing Ivanti's purpose-built platform for CIOs and CISOs powered by Ivanti Neurons - a cloud-scale, hyperautomation layer that enables proactive healing, user-friendly security across the organization and provides an enhanced user experience. This department plays a pivotal role in shaping the company's growth trajectory through continuous innovation and customer-centric solutions.

How Will You Spend Your Day?

• Assist in Observability Implementation: Support the development and maintenance of monitoring, logging, and tracing solutions.
• Monitor & Manage Observability Tools: Help deploy and manage observability platforms such as Azure Application Insights (AppInsights), New Relic, Prometheus, and Grafana.
• Support Distributed Tracing & Telemetry: Work with OpenTelemetry to collect and export telemetry data for better system insights and debugging.
• Optimize Logging & Metrics Collection: Assist in implementing structured logging and improving system performance monitoring.
• Assist in Alerting & Incident Response: Help build and refine alerting mechanisms to improve MTTR (Mean Time to Resolution) and reduce false positives.
• Ensure Cloud & Infrastructure Visibility: Contribute to scalable monitoring solutions for AWS and Azure environments.
• Collaborate with DevOps & SRE Teams: Work with teams to integrate observability best practices into CI/CD pipelines.
• Documentation & Knowledge Sharing: Contribute to runbooks, dashboards, and best practice guides to support observability initiatives.

What Is Your Background?

• 5+ years of experience in observability, monitoring, or SRE roles.
• Eligibility for this role requires U.S. citizenship to meet federal compliance requirements.
• Hands-on expertise in monitoring tools like Azure AppInsights, New Relic, Prometheus, and Grafana.
• Experience with OpenTelemetry, New Relic, AppInsights APM for collecting and exporting telemetry data.
• Experience with cloud-native monitoring in AWS and Azure.
• Proficiency in Kubernetes and container monitoring 
• Solid experience in infrastructure automation using Terraform, CloudFormation, or ARM templates.
• Hands-on experience with scripting for automation (Python, Go, Bash, or PowerShell).
• Strong understanding of SLIs, SLOs, and incident management frameworks.

Preferred Skills:

• Advanced Python Programming experience
• Experience with AIOps and predictive analytics for monitoring.
• Familiarity with log aggregation pipelines and event-driven architectures.
• Hands-on experience with Azure, AKS, Azure Application Insights (AppInsights) for telemetry and performance monitoring.
• Certifications in observability tools or cloud platforms (Azure certifications).
• FedRAMP experience

Roadmap for Success

• 3 months
  • Ramp up on Ivanti products
  • Understand observability framework and tools 
  • Fix one or two issues in observability
  • Collaborate with Team Members 
• 6 Months
  • Contribute  to Observability framework
  • Start Dashboarding
  • Develop observability code for one product
  • Collaborate with stakeholders
• 12 months
  • Contribute to FedRAMP Observability

Why Ivanti?

• Friendly flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance.
• Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
• Global, diverse teams:Collaborate with talented people from 23+ countries.
• Learning & development:Grow your skills with access to best-in-class learni