Sr Account Representative, Small & Medium Business

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job will work independently and collaborate internally to influence the quality, efficiency, and effectiveness of processes and programs. You will determine appropriate actions while considering alternative solutions.

Job Description:

Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

About The Role:

The New Acquisition Account Representative, plays a critical role in driving merchant success and revenue growth within the Mid-Market and SMB enterprise segment. This role is responsible for creating new business, managing relationships, executing account strategies, and identifying opportunities to expand PayPal’s footprint with new merchants. As a trusted advisor, the sale executive ensures seamless onboarding, accelerates product adoption, and provides ongoing support while aligning merchant needs with PayPal’s strategic objectives.

• Serve as the primary point of contact for new merchants, establishing trust and positioning PayPal as a key business partner through in-person engagement and strategic relationship-building.
• Drive new business acquisition through outreach, prospecting, industry networking, attending conference and in person visits to drive business growth.
• Develop and execute account strategies that maximize merchant engagement, optimize payment solutions, and deliver long-term value for both the merchant and PayPal.
• Lead meetings and consultative discussions, guiding merchants through the PayPal ecosystem, identifying tailored solutions, and influencing decision-making.
• Ensure seamless onboarding and product adoption, proactively addressing merchant needs while providing engineering and onboarding support as required.
• Identify and capitalize on revenue expansion opportunities, executing upselling and cross-selling strategies based on merchant business models and growth potential.
• Monitor account health and performance metrics, proactively addressing risks and opportunities to enhance merchant success.
• Independently manage territory plannin