Field and Technical Support

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position:

This highly motivated individual, as part of the Field Service team, will be responsible for providing critical field & technical support to sales representatives and customers to ensure optimum product satisfaction.

This position reports to the Field Service Manager and is remote.

Primary Job Duties and Responsibilities:

• Serve as the subject matter expert (SME) for commercial boilers, providing technical support to customers, representatives, and service technicians regarding product performance, troubleshooting, and service-related issues.
• Visit customer sites to diagnose and resolve product and service concerns, including startup, tuning, and commissioning of linkage- and servo-controlled boilers.
• Participate in ongoing technical training and support the development and delivery of technical training programs for representatives and technicians.
• Develop, maintain, and update technical procedures, service bulletins, and preventative maintenance programs.
• Maintain spare parts inventories and recommended spare parts kits.
• Collaborate with Engineering to identify, develop, and implement new troubleshooting procedures and service requirements.
• Assume responsibility for other projects and duties as assigned by Field Service Manager or Company management.
• Responsibility directly tied to Watts Value Integrity, Accountability, Continuous Improvement, Transparency.
• Travel Requirements: 60-70%

Required Qualifications:

• 5+ years of field experience in commercial heating/domestic hot water.
• Knowledge of electrical/electronic controls and hardware.
• Knowledge of steam and gas-fired equipment.
• Strong communication, interpersonal and problem-solving skills.
• Self-starter with ownership mindset.
• Proficient in Microsoft Office products.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

Preferred Qualifications:

• BA/BS degree preferred or equivalent experience.
• Contractor license preferred.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Demonstrate behaviors aligned with Watts values: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office for meetings, trainings, or as otherwise required by Company management.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to stand for long periods of time.
• Ability to lift and carry up to 25 pounds.
• Ability to push and pull up to 25 pounds.
• Ability to physically move around in office and/or mechanical room environment
• Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.
• Ability to remain seated at a desk or workstation for extended periods.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly wit