Customer Service Rep - Floater/Trainer

Location: 445 Atlanta South Parkway, Suite 150, Atlanta, GA 

Schedule: Monday, Tuesday, Thursday, and Friday 8:30am-5pm; Wednesdays 9:30a-6p

Pay: 17.00/hr., full benefits package offered

**COMPANY VEHICLE PROVIDED**

 

This dual-role position supports both staff training and frontline customer service operations. The Trainer/Floater is responsible for onboarding and developing Customer Service Representatives (CSRs), monitoring work quality for retraining needs, and assisting motorists in person with program applications and emissions-related services. This role requires flexibility to work at various Service Center locations throughout the greater Atlanta metro area using a company-provided vehicle.

Floater / Service Center Duties

• Open and close assigned Service Centers in accordance with operating procedures

• Assist motorists face-to-face with applications for exemptions, extensions, waivers, and emissions reprints

• Determine eligibility for program benefits and ensure compliance with established rules and regulations

• Review repair receipts and inspect vehicles to confirm qualifying repairs

• Provide accurate information regarding program requirements and resolve customer concerns

• Maintain a clean, professional Service Center environment

• Adapt to updates in program rules and regulations

• Support quality management and customer satisfaction initiatives

• Travel to alternate Service Center locations as needed to support staffing requirements

Trainer Duties

• Conduct structured four-week onboarding training for new hires using established training materials

• Proctor quizzes and tests; provide progress feedback to trainees and management

• Identify recurring errors through work product review and recommend retraining as needed

• Review applications, emails, and tickets for accuracy and quality assurance

• Maintain productivity and quality tracking database for CSR performance visibility

• Collaborate with team leads and management to develop and improve training curriculum

• Support employee engagement and continuous training improvement initiatives

 

Qualifications

Requirements

• High School Diploma or equivalent required; some college preferred

• Minimum one (1) year of customer service experience required

• Valid Georgia Driver’s License required

• Proficiency in Microsoft Office Suite (Word, Excel, Access, and Outlook)

• Ability to train, coach, and provide constructive feedback

• Comfortable working directly with the public in a fast-paced environment

• Flexible and willing to travel within the greater Atlanta metro area

• Must successfully pass the Emissions Inspector Certification Test (minimum score of 80%) following in-house training, along with any additional certifications required by management