Manager, Inside Sales (Hybrid - Austin, TX)

About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. 

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you. 

About HomePay:

Care.com HomePay is the leading payroll, tax, and HR service designed specifically for Care.com members. We simplify the complexities of household employment, providing comprehensive support to families so they can focus on what matters most. We handle all aspects of household payroll, tax, and HR compliance, eliminating the work, worry, and risk for busy families. We are committed to providing exceptional service and fostering a collaborative, supportive work environment.

Position Overview: 

HomePay is seeking a dynamic and results-oriented Inside Sales Manager to lead our growing team! In this role, you will be instrumental in coaching, mentoring, and motivating a team of Inside Sales Representatives who connect with household employers seeking expert guidance on navigating the complexities of household payroll and HR. You will be responsible for driving revenue growth by managing daily team performance, providing ongoing training and support, and ensuring the achievement of key performance indicators (KPIs). If you thrive in a fast-paced environment, possess a strong work ethic, and are passionate about leading a high-performing team, we encourage you to apply!

Reports to: Director of Sales

Location: Austin, TX (Hybrid out of our downtown office location 3 days per week (Monday/Wednesday/Thursday)

What You’ll Do:

• Lead, coach, and mentor a team of 8-12 Inside Sales Representatives, fostering a positive and collaborative team environment.
• Drive revenue growth by consistently achieving team and individual quotas.
• Monitor daily sales activities, including key performance indicators (KPIs) such as call volume, conversion rates, and average deal size, to ensure objectives are met.
• Develop and implement sales strategies to optimize team performance and achieve revenue targets.
• Provide ongoing training and development to team members, including product knowledge, sales techniques, and best practices.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Collaborate with the Director of Sales on sales forecasting, planning, and execution.
• Analyze sales data and identify opportunities for improvement.
• Maintain up-to-date knowledge of HomePay's products and services, as well as industry trends and best practices.
• Collaborate with other departments, such as marketing and customer support, to ensure seamless customer experience.
• Contribute to the continuous improvement of sales processes and strategies.

Who You Are:

• Bachelor's Degree required (or equivalent combination of education and experience).
• 2-3 years of sales management experience, preferably in inside sales.
• Proven track record of successfully building, training, managing, and developing a high-performing sales team.
• Excellent communication, interpersonal, and presentation skills, both written and verbal.
• Strong leadership, coaching, and mentoring skills.
• Data-driven approach with experience analyzing sales metrics and identifying areas for improvement.
• Ability to thrive in a fast-paced, results-oriented environment.
• Experience with CRM software (e.g., Salesforce) preferred.
• Passion for helping families navigate the complexities of household employment.

PLEASE NOTE: At this time, Care does NOT hire in any of the following states: Alaska, Arkansas, California, Delaware, Hawaii, Iowa, Idaho, Maine, Minnesota, Mississippi, Montana, North Dakota, Nevada, Oregon, Rhode Island, South Dakota, Washington, West Virginia, Wyoming, Vermont.

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity e