Maryland Access Point Dementia Navigator Team Leader (MAP), Grant Service Specialist III (NCS) - Baltimore City Health Department

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$64,427.00 - $110,756.00 Annually

Starting Pay:

$64,427.00 Annually

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

NOTE: GRANT POSITIONS ARE NOT ELIGIBLE FOR RETIREMENT BENEFITS

JOB SUMMARY

Serves as a Long-Term Care and Dementia Care Navigator supporting individuals with Alzheimer’s Disease and Related Dementias (ADRD) and their caregivers. Cross-trained to perform Maryland Access Point (MAP) functions, including providing information, referral, and options counseling. Collaborates with the Adult Evaluation and Review Services (AERS) team to conduct in-home evaluations and assess cognitive decline. Supports future integration with Senior Care case management by participating in joint home visits and conducting dementia-related assessments. Assists with care planning and service coordination for older adults with cognitive impairment.

ESSENTIAL FUNCTIONS

Supervision

• Supervises a team of community health workers (CHWs) including evaluating their performance, providing technical assistance and discipline.
• Coordinates team’s schedules and provide daily remote supervision and troubleshooting.
• Oversees the CHWs activities generally and in the field as needed.
• Tracks daily and weekly progress for CHWs including cases contacted successfully, referred, and successfully connected to services, resources and benefits.
• Conducts quality assurance by listening in on calls and provides feedback to CHWs.
• Approves time and leave requests.

Community Education and Outreach

• Connect clients and families with appropriate community-based services and resources, including those offered through MAP, the Alzheimer’s Association, and health care providers.
• Organizes and conducts educational activities such as participation by Maryland Access Point in service and health fairs, town halls, and other public events.
• Makes presentations on services, benefits, and resources available to older adults and persons with disabilities, including services and resources for persons with ADRD and their caregivers.
• Assists in developing Maryland Access Point brochures, web site submissions and social media postings.
• May supervise/lead community outreach work in designated Baltimore City neighborhoods.

Training

• Assists in developing staff training programs, including curricula, presentations, and supplemental materials.
• Provides training and coaching to CHWs on services to persons with ADRD and their caregivers.
• Provides orientation program to new staff, including direction on customer service, record keeping protocols, and use of technology.

Data Management and Reporting

• Oversees data collection processes by MAP Team members and manages quality assurance reviews of data records.
• Prepares reports for internal use by the Baltimore City Health Department and for submission to funding agencies.
• Submissions may include portions of annual plans and grant applications.
• Analyzes trends in services as documented by data collected by MAP operation.

MINIMUM QUALIFICATIONS

Education: A bachelor's degree from an accredited college or university.

AND

Experience: Two years of paid and/or volunteer experience social work, human services, and/or health care.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES