Director, Technology – AI Engineering

About the Team

Join a forward-thinking, innovative team at the intersection of AI and eCommerce. Our mission is to reshape the retail landscape through intelligent automation and data-driven insights, creating memorable customer experiences and measurable value for the business. We are a group of passionate engineers, data scientists, and product visionaries who thrive on solving complex challenges and driving meaningful change.

About the Role 

Are you ready to lead the AI revolution in eCommerce? We seek a visionary and delivery-focused Director of AI Engineering to spearhead transformative artificial intelligence and machine learning initiatives. In this pivotal role, you will drive the development of groundbreaking technologies that redefine customer engagement, streamline operations, and unlock new growth opportunities. If you have a strategic mindset, a passion for innovation, and a proven ability to inspire and lead teams, we want to hear from you!

Responsibilities 

1. Shape the Future of AI:
   • Craft and execute a forward-looking AI roadmap, aligning cutting-edge machine learning solutions with our strategic business goals to revolutionize personalization, sales, and operational efficiency.
2. Drive Innovation:
   • Explore and implement emerging AI trends, ensuring our platform remains ahead of the curve and ready for tomorrow's challenges.
3. Elevate Customer Experiences:
   • Design and optimize AI-driven personalization systems, recommendation engines, and intelligent search tools to enhance every touchpoint of the customer journey.
4. Automate for Excellence:
   • Led the development & deployment of predictive models for e-commerce platforms, demand forecasting, inventory management, supply chain optimization, recommendation engines, search algorithms, predictive analytics, and e-commerce platform automation, making our operations more innovative and agile.
5. Establish a Data-Driven Culture:
   • Build a robust data governance framework to support scalable AI initiatives while ensuring security and privacy standards compliance.
6. Deliver Scalable AI Solutions:
   • Oversee the lifecycle of AI models, ensuring they are reliable and efficient and deliver measurable results.
7. Collaborate Across Teams:
   • Partner with product, engineering, and marketing teams to prioritize impactful AI projects and achieve cross-functional success.
8. Lead and Inspire Talent:
   • Cultivate a world-class team of AI experts, fostering a culture of continuous learning, innovation, and excellence.
9. Champion Responsible AI:
   • Embed ethical AI practices into every initiative, prioritizing fairness, transparency, and regulatory compliance.
10. Measure Success:

• Define and track KPIs to demonstrate the ROI of AI initiatives, providing regular updates to executive leadership.

Criteria

• Academic Excellence: MS or Ph.D. in Computer Science, Machine Learning, related fields, or equivalent hands-on experience.
• Industry Expertise: 12+ years in technology or engineering, including 7+ years in AI/ML-focused roles within eCommerce, with proven results in developing recommendation engines, search algorithms, and predictive analytics.
• Technical Mastery: Expertise in Python, R, and Java, and proficiency with leading ML frameworks such as TensorFlow, PyTorch, and Scikit-Learn.
• Visionary Leadership: Demonstrated success in setting and executing a strategic vision for AI, inspiring teams, and driving impactful results.
• This role requires being onsite in the San Francisco or San Jose office Monday through Thursday and Friday as optional in the office 

Our Culture & Values 

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.