Director, Clinical Operations

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

The Director, Clinical Operations, will provide strategic leadership and oversight of the Clinical Documentation team’s workflow, ensuring operational excellence, financial performance, and client satisfaction. Reporting to the Senior Director, the Director will develop and execute initiatives to optimize processes, enhance productivity, and drive continuous improvement. This role is responsible for high-level planning, resource management, performance monitoring, and cross-functional collaboration to support business objectives and maintain the highest quality standards. The Director will also serve as a key liaison between internal teams and external stakeholders to ensure alignment with company goals and client needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Role & Responsibilities:

• Report directly to the Senior Director of Clinical Documentation and provide strategic direction for the Clinical Documentation team.
• Lead, mentor, and develop Clinical Operations managers and team members to foster professional growth and performance excellence.
• Establish and implement best practices, policies, and procedures to enhance team efficiency and effectiveness.
• Oversee operational and financial performance, ensuring alignment with organizational objectives and client expectations.
• Drive innovation and process improvement to enhance departmental effectiveness and market competitiveness.
• Manage and optimize workflow operations, ensuring smooth execution of daily production schedules, financial goals, and quality standards.
• Identify operational gaps and implement corrective actions to mitigate risks and improve outcomes.
• Ensure regulatory compliance and adherence to industry standards across all clinical documentation functions.
• Oversee performance improvement programs, leveraging data-driven insights to enhance productivity and quality.
• Develop and present executive-level reports to senior leadership, tracking key performance indicators (KPIs) and operational trends.
• Utilize data analytics tools (e.g., Power BI, Excel) to interpret and communicate business insights that drive informed decision-making.
• Ensure timely and accurate reporting of departmental performance, financial goals, and operational strategies.
• Serve as the primary point of contact for client escalations, ensuring prompt resolution and service excellence.
• Foster strong relationships with internal and external stakeholders, including clients, revenue cycle teams, and IT support.
• Partner with cross-functional teams to drive initiatives related to revenue cycle optimization, technology enhancements, and process automation.
• Oversee training and development programs to ensure team competency and alignment with evolving industry trends.
• Collaborate with compliance, IT, and finance departments to ensure seamless operations and adherence to corporate policies.

Knowledge, Skills & Abilities:

• AHIMA or AAPC accreditation preferred.
• Minimum of five years' experience in Revenue Cycle Management.
• Six Sigma or related LEAN/OPEX/Process Excellence experience desirable.
• Strong analytical skills with expertise in Microsoft Excel, Power BI, and other data visualization tools.
• Strong verbal and written communication skills.
• Ability to work independently, exercise good judgment, and make confident decisions.
• Proficiency in generating, interpreting, and analyzing reports.
• Effective team player with the ability to collaborate and communicate effectively across departments.

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perfo