Team Lead, Publisher Services (Remote)

Company Description

• Top 100 Company to work for.
• Named a Leader for Global Digital Experience Services
• Work / Life Balance 

Job Description

About the Role:

The Publisher Services team is responsible for ensuring the quality of publishers looking to join CORE Private Exchange as well as supporting publisher growth by communicating new solutions and earning opportunities. This team manages all Epsilon house accounts, providing high quality support primarily via email.

The Publisher Services Representative, Team Lead will be responsible for coaching and mentoring a team of Publisher Services Representatives while overseeing various project initiatives.

Responsibilities:

• Responsible for effectively managing a team of 1-3 Publisher Services Reps
• Accountable for aspects of team oversight, including onboarding, training and performance.
• Will hire Publisher Services Representatives  
• Help Publisher Services Representatives with Time Management / Organization / Attention to Detail.  Making sure the team is sticking to appropriate deadlines as the PSR's are entry level employees. 
• You will be putting out fires and answering a lot of questions on a daily basis.
• Assist and oversee the process of the publisher application process, publisher support emails and the completion of additional projects.
• Collaborate with other teams in the media organization to ensure current processes and procedures are up to date.
• Monitor and track progress against benchmarks for success including publisher support, new solution rollouts and additional communication pertinent to publisher growth.
• Establish efficiencies to improve current processes to maximize team efficiency and effectiveness.

Requirements:

• 3-5 years of online work (DPS/SSP/Direct Publisher) experience preferred.
• Experience holding leadership role over team.
• Preferred college educated or demonstrated experience in a similar business environment. 
• Customer service experience
• Able to manage a remote team.
• Knowledge of the internet and its commercial benefits
• Strong analytical, sales and written skills
• Well-developed communication and presentation skills
• Effective client management skills with a strong customer focus
• Ability to show problem solving skills. 
• Advanced computer skills (e.g. PowerPoint, Excel, Word, Outlook, and internet)
• Ability to work with wide range of people at all decision-making levels. 
• Excellent planning and organization discipline
• Results /goal oriented

Salary Range: $68,000-$80,000

Qualifications

Must Haves:

• Managed a team or have been in a leadership role.
• Able to put PowerPoint Presentations together for training or able to put training documents together.
• Mid-Level Excel Skills - (V-Lookups, Pivot Tables, etc.)
• Time Management / Attention to Detail / Organizational Skills

Additional Information

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive