Jobs and Careers

Veterinary Client Service Representative

United Statesfull_timeVerifiedPosted 12 Jan 2026

💰 $50,000/yr

About the role

Bush Veterinary Neurology Service in Rockville, MD is looking for a Veterinary Client Service Representative to join our outstanding team!
At Bush Veterinary Neurology Service, we acknowledge and value our supportive team members. They are educated and skilled individuals who are compassionate and care deeply for our patients. They play a significant role in our organization’s success and our patients’ health. BVNS believes in recognition and fair compensation for our team members by providing:

$20-$25 an hour dependent upon experience
No weekends, no overnight shifts, PTO, and paid holidays
Full-Time position, 40 hours a week plus opportunity for over-time (Monday through Thursday 10-hour shifts - daytime hours)
Leadership opportunities
Customized training plans to assist in successfully meeting career goals
Extensive Employee Assistant Program and Mental Health Benefits

BVNS Rockville is growing and expanding! If you are looking for a new and exciting work environment where your education and advanced skillset are appreciated and where you can continue growing in your career, BVNS may be right for you!

Responsibilities:

Greet clients and guide them through check-in procedures
Answer incoming phone calls, voicemails and emails
Provide compassionate client communication and education
Schedule patient appointments
Record requests and communications with referring veterinary offices and pharmacies
Utilize practice management software to maintain client and patient records
Administrative duties such as filing, data entry, faxing, emailing, etc.
Check-out clients, ensuring discharge information and charges are correct
End of day processes

Qualifications and Skills:

Minimum of 2 years' experience as a Veterinary Receptionist, or 5 years as a Client Service Representative in another business setting
Veterinary Receptionist experience a plus!
EzyVet or SmartFlow experience a plus!
Professional phone, in-person and email etiquette a must
The ability to handle stressful or emergent situations in a calm and supportive manner
Excellent verbal and written communication
Proven customer service skills
Positive team player
Experience with Microsoft programs and ability to quickly learn company software systems
Experience with a multi-line phone system
High School Diploma, GED, or higher education

Additional Benefits Offered:

Medical, Dental, and Vision
Extensive Employee Assistance Program and Mental Health Benefits
401(k) with Company Match
Paid Time Off and Six (6) Paid Holidays Off
Annual allowance for scrubs and other BVNS apparel
Other voluntary benefit plans available including Life, STD, LTD, Aflac, Pet Insurance, Legal, etc.
Employee discounts on neuro-related services, medications, and lab work

About Us:
Bush Veterinary Neurology has four locations across 2 states! Our clinics are operated by board certified neurologists that provide same-day life-saving neurosurgery and long-term medical management. Our hospitals house state of the art equipment to provide advanced diagnostic testing including cerebrospinal fluid collection/analysis, computed tomography, electroencephalography, MRI and more! Our neurologists perform both spinal and brain surgeries. Some of these surger