Bank Business Process Consultant Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Bank Business Process Consultant Senior, you will apply sophisticated knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and finds opportunities, within the Bank. Implements and leads all aspects of the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ improvements to drive the efficient operation of the Bank.  

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position. 

The Bank Omni Change Orchestration Team unites the right partners to drive smart decisions, lead change with clarity, and equip member contact employees to confidently navigate transformation and deliver on USAA’s mission. 

Key Responsibilities of this role: 

• Intake and triage change requests that affect what frontline employees see/say/do, member experience, or contact-center volume. 

• Assess change complexity, operational and regulatory risk, required signoffs (Legal/Compliance/Risk), and forecasting impacts. 

• Plan and orchestrate cross-functional delivery (partner engagement, delivery/saturation reviews, evidencing and sign-off). 

• Air Traffic Control: enable proactive decisioning and sequencing of change to maximize impact and support successful value delivery. 

• Maintain controls associated with managing change. 

What you'll do: 

• Engages with vital team members to implement balanced strategic solutions. 

• Develops business process improvements for the Bank that aligns business results, bank strategy and risk management framework. 

• Leads planning and execution efforts and coordinates activities for highly sophisticated projects.  

• Applies a well-rounded understanding of risk and regulatory compliance to handle risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements. 

• Provides consultation to influence and ensure process is built to address risk across all activities. 

• Reviews and develops communication and organizational change plans for customers and internal partners to drive awareness on current processes and/or changes.  

• Ensures alignment between internal team members and customers across all business process projects and services using proactive communication and engagement strategies. 

• Uses data and analytics to deliver insight into customer and business process performance, finding opportunities to influence customer and business process activities and advise key partners. <