Community Manager

Description

Fortis Property Management Job Description

Job Title: Community Manager

Weekly Hours: 40

Department: Operations

Prepared by: Human Resources

Reports to: Regional Manager

About Madison Flats Apartments 

Madison Flats is a 154-unit apartment community, offering studio, one-, and two-bedroom homes. Conveniently located in Madison, the property is only 4 miles from Rivergate Mall and close enough to Nashville’s buzz for easy access— while residents enjoy the comfort and connection of a cozy community setting. 

The Opportunity 

We’re seeking an experienced Community Manager to lead operations at Madison Flats. In this two-person office, you’ll oversee all aspects of community management while also serving as the face of the property—building strong resident relationships and driving leasing success.Because this is a lean, hands-on team, you won’t just manage from a distance—you’ll be directly engaged in leasing activities, day-to-day operations, and resident service. You’ll also partner closely with our dedicated maintenance team to ensure the property is well cared for and residents feel supported.This role requires someone who can balance operational leadership, financial oversight, and leasing expertise while bringing a passion for leasing and one-of-a-kind lease-closing skills to the forefront. 

Why Work for Us?

Here, you don't work for us, you work with us. At Fortis, our success is the result of people like you filling out job applications like this. From your first day in the office, you are a Fortis team member. We pride ourselves on employing thoughtful, innovative, and outgoing people, just like you.And we put our money where our mouth is; we take care of our team. We maintain a competitive commission and bonus structure to recognize your hard work, we guarantee paid time off, and we provide employee rental discounts on our properties because we know that your family at home is and should be your first priority. We also promote internal advancement to further your life in our Fortis family because we believe that our leaders of tomorrow come from the workers of today. 

Principal Duties and Responsibilities (Essential Functions) 

Help People find their new homes! Your main focus as a Community Manager here at Madison Flats Apartments is to enhance the community for which they are responsible in the most efficient and profitable manner possible based upon the goals and objectives of the owner(s) and investor(s), as well as ensuring the greatest possible satisfaction and wellbeing of all customers. Most importantly, our property management philosophy is maintaining strong customer service and resident satisfaction, which starts with each and on-site team member on the Fortis team. The Community Manager is responsible for the total on-site operations of the assigned community. Under the direction of the Regional Property Manager and/or Head of Multifamily Operations, they are responsible for:  

Financial Oversight

• In conjunction with the Regional Property manager, the Property Manager will assist in the preparation and formulation of the annual operating budget for each calendar year. Additionally the Property Manager is responsible for operating the property within the established budget.
• Support the Assistant Community Manager in collecting all rents and other incomes while controlling property expenses within the guidelines of the budget
• Ensure all weekly, monthly, quarterly, and annual reporting is completed in an accurate and timely manner
• Review and analyze monthly financial statements and provide a written report to the Head of Multifamily Operations
• Complete all daily financial transactions, including collecting and posting rent, fees, and other payments.
• Review and submit vendor invoices for payment with required documentation.
• Monitor and control expenses within budget parameters.
• Ensure all bank deposits are made in accordance with company policy.

Leasing & Marketing

• Be the leader of Madison Flats—greet and engage residents, prospects, and visitors with inviting customer service.
• Conduct engaging tours showcasing apartment homes, amenities, and community benefits.
• Promptly follow up on leads, inquiries, and applications to maximize lease conversions.
• Maintain the property’s occupancy goals by implementing marketing and outreach initiatives to secure qualified applicants through effective advertising and promotional activities 
• Accurately quote rental rates, availability, and leasing terms.
• Process applicat