Front Desk Agent - Steady Extra (Caesars Las Vegas)

Be completely knowledgeable about all casino programs, promotions, activities, and functions.   

Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more).   

Assist and coordinate with VIP Agent Functions (Check in, Checkout, Keys and Mail).   

Take room reservations /room blocks and when necessary, future reservations following hotel rate structures and up-selling strategies.  

Assist in training new Front desk agents as appropriate.   

Log for types of calls as needed.   

Support, maintain Caesars Entertainment’s courtesy guidelines and promote outstanding guest relations.   

Responsible for reports including exceptions reports and regret logs.   

Provide the guest with an experience that will always be remembered and with the highest level of responsiveness.   

Provide personal services of the highest level that may include, but are not limited to, restaurant reservations, recreation requests, floral orders, shoeshine, etc. They also make available maps, literature, and other materials.   

Ensure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.   

Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands.   

Project an approachable and professional image in personal appearance, manner, and demeanor.   

Maintain a work environment of cleanliness and organization.   

Acknowledge and greet all guests with utmost courtesy and assist guests.   

Listen and work with guests who present service opportunities or challenges.   Attempt to resolve them and/or elevate and communicate them to a manager.   

Maintain consistent presence at workstation.   

When so directed, participate in hotel functions.   

Use professional telephone etiquette in handling internal and external guest requests.   

Use a work order system when necessary.