Process Manager - Legal and Regulatory Change Management - Associate

The Ops Center of Excellence (Ops CoE), within the Regulatory Change Management Governance (RCMG) group, is responsible for the Legal & Regulatory Change Management (LRCM) process, supporting AWM and CCB. LRCM is the formal change management process for legal developments and/or regulatory changes (regulatory events). 

Participants in the LRCM process include Business, Legal, Compliance, and Controls stakeholders. When the LRCM process identifies regulatory events which requires an update to processes, systems, policies, or procedures, each impacted business leverages existing change management processes to review the required changes and make necessary enhancements.

The RCMG Associate Process Manager supports AWM and CCB businesses to review, monitor, and report regulatory events. The Associate Process Manager will ensure regulatory events are properly captured, communicated, and distributed, working closely with business contacts to reconcile and address any process gaps.

Job Responsibilities  

• Monitor for the publication of new regulatory events, which require reviews by impacted Businesses in AWM and CCB
• Facilitate meetings with Business, Legal, Compliance, and Controls stakeholders to discuss regulatory events and determine process impacts
• Create and/or maintain monthly reporting and related metrics for regulatory event activities
• Extract and/or review regulatory event reporting and analyze data to ensure operational objectives are met and instances of non-compliance are escalated appropriately
• Ensure regulatory events are entered in our systems (Spectrum and Control Change Manager (CCM) and routed to impacted Businesses for required review
• Serve as a liaison/support for Business, Legal, Compliance, and Controls stakeholders in response to inquires
• Maintain RCMG processes and controls and report gaps to leadership
• Assist in implementation of improvements to expand stakeholder understanding, acceptance, and adherence to the LRCM operating model

Qualifications

• 3+ years of related banking experience, within Control Management or working in Legal/Regulatory Risk mitigation, in some capacity
• Associate degree required; Bachelor preferred
• Strong communication skills (verbal and written) and ability to influence
• Detail oriented with strong organizational and critical thinking skills
• Ability to manage multiple tasks simultaneously and prioritize work without oversight
• Self-starter with leadership, interpersonal, and project management skills
• Partnership-oriented, relationship builder
• Process design/enhancement capabilities with the ability to draft procedures/job-aids to accommodate new/existing processes
• Proactive thinking with innovative problem solving skills
• Question the efficiency and effectiveness of existing systems/processes and suggest alternative approaches
• Self-confidence, given exposure to all levels of LOB leadership in AWM and CCB
• Ability to operate in a collaborative and cooperative environment; must possess the strong interpersonal skills necessary to work effectively with colleagues at various job levels
• Strong technical skills (SharePoint, PowerPoint, and Excel (including functions, pivot tables, charts, and embedded queries)
• Adaptive to increasing job scope/responsibilities and added complexity of work brought on by business growth

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportu