Golf Shop Associate (Variable Hour)

JOB LOCATION

800 Telluride St Aurora, Colorado 80011-7815

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

We are seeking a Golf Shop Associate to join our team, which is part of the Parks, Recreation, and Open Space Department.

If you view customer service as the ultimate hole-in-one, where every interaction is an opportunity to make someone's day, we need you on our team. This role is more than just working in a golf shop; you are the Director of First Impressions for our city-owned course.

Forget the complex terminology and focus on the fundamentals: the customer experience must always be the priority if we want to be successful. The ideal candidate possesses a genuinely friendly nature and a service-oriented attitude—you genuinely want to help customers feel welcome and appreciated. You also understand that, as a government employee, it is our job to serve the public.

When things get stressful, you handle it like a seasoned pro draining a clutch three-footer—with a calming influence and tact. You also have an open mind and can look at situations from multiple perspectives to creatively solve problems.

Daily, you will perform functions associated with our operations, primarily focused on assisting golfers with check-in and making reservations. You will help keep the flow of play running smoothly on the course, and occasionally, you may assist with outside service duties when needed.

The hiring salary is $16.00/hour. 

This job announcement is to collect applications from candidates for current and future Golf Shop Associate Outside Services positions. Applicants will be contacted only when a position need is identified, and qualifications match the position's needs.

This position is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act. 

PRIMARY DUTIES & RESPONSIBILITIES

• Performs functions in person and over the phone related to golfers checking in to play, making reservations or general informational inquiries.  Daily functions include, but are not limited to, providing exceptional customer service, cash handling, POS and reservation systems, assist with customer inquiries/concerns, communicate issues appropriately with maintenance and outside service staff, provide retail, tournament and club/league assistance and monitor flow of play on the course
• Assist with various programming and or marketing activities for the course and Golf Division
• Those with golf instruction experience may be asked to help with instructional programming
• May be issued keys and asked to help with opening and closing responsibilities
• Will help with outside service duties when need arises
• Performs other related duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of educa