Client Success Manager - German speaking

Clarity AI is a global tech company founded in 2017 committed to bringing social impact to markets. We leverage AI and machine learning technologies to provide investors, governments, companies, and consumers with the right data, methodologies, and tools to make more informed decisions.

We are now a team of more than 300 highly passionate individuals from all over the world. Together, we have established Clarity AI as a leading sustainability tech company backed by investors and strategic partners such as SoftBank, BlackRock, and Deutsche Börse, who believe in us and share our goals. We have plans to continue growing our teams in Spain, the UK, and the US this year, so if you would like to join us on this rocket ship, keep reading! Your work will shape and guide the sustainable decisions of consumers and investors worldwide.

Role Description

We are looking for a Client Success Manager to join our Client Success team.

Location

The role is based in Madrid, Spain

Way of Working: Remote / Hybrid

Key Responsibilities

• Be the primary owner dedicated to a group of Clarity AI’s clients
• Deliver a Gold Standard Experience (fast, smart, concise, human, accurate, and informed) to your assigned clients and internal stakeholders
• Build trusted relationships with your clients by becoming a subject matter expert on their business and their Clarity AI use case, as well as topics such as ESG, Impact and relevant regulations
• Drive commercial conversations with your clients, searching for ways in which Clarity AI can deliver more value for them
• Provide direct support when users face issues, and work closely with internal resources to deliver swift, complete solutions
• Lead projects to implement/improve processes and solutions that benefit your clients and peers
• Deliver regular outbound campaigns on new products and features
• Provide guidance on topics important to clients such as ESG, Impact, or Clarity AI’s methodologies

Requirements

• 4 years+ of experience in client-facing, relationship building roles
• Deeply passionate about social impact and making the world a better place
• Fluent in English + German
• Client-centric mindset and ability to step back to see the bigger picture and make compromises that lead to bigger wins in the long-run
• Able to ask insightful questions to get to the heart of an issue
• Strong organization and project management skills
• Self-starter who will thrive in a start-up setting by taking ownership and initiative
• High level of energy and stamina
• Good communication skills
• A good problem solver

Preferred Qualifications

• Fluency in more languages is a plus (Spanish, French, Italian, etc.)
• Bachelor’s Degree in engineering, statistics, mathematics or business.
• Proven track record of performance (top 10-20% of company) in past sales positions is a strong plus
• Experience in the financial services sector
• Experience in analytical or sustainability-linked roles

Benefits

• ESOP / Phantom Stock: We want our employees to really feel part of Clarity AI. That's why we allow them to participate in our success with ESOP or Phantom stock options.
• Empowered Learning: We value continuous learning development and allocate an annual training budget to support your professional growth.
• Premium Health Insurance: We provide access to one of the top health insurance plans in the market, powered by Cigna.
• Wellness and Fitness (Gympass): Access to your preferred and your favorite gyms and studios - as well as online live fitness classes, health & wellness apps, and virtual personal training sessions.
• Flexible Work Arrangements: We promote work-life balance through flexible schedules and remote work options. For our hybrid work set-ups, we have offices in Madrid (complete with healthy food options and monthly office events), New York City, London, Paris, Riyadh, and Abu Dhabi, and access to a global network of co-working spaces.

Our Culture

At Clarity AI, we are dedicated to cultivating an exceptional workplace environment. We take pride in our culture, defined by our commitment to being fact-based, diverse, transparent, meritocratic, and flexible.

To learn more about working with us, please check out our LinkedIn page and visit our website.

More about Clarity AI

Clarity AI’s Foun