Sr. Logistics Analyst

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 5500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

Logistics Analyst

 
Position Overview: 

EcoATM Gazelle is seeking a motivated and detail-oriented Logistics Analyst to join our team in Louisville, Kentucky. The Logistics Analyst strongly contributes to the quality and effectiveness of the Launch and Logistics team in their role in the rapid expansion of ecoATM kiosks to new markets. This includes monitoring timelines to ensure timely execution and tracking of kiosks at the designated locations and removal or relocation of kiosks as dictated by business needs. The position is responsible for reviewing processes and activities relating to the launch, deployment (new installs and swaps), support, removal and redeployment of ecoATM kiosks and providing recommendations to improve effectiveness and efficiency.

Key Responsibilities:

• Create/ document, edit, and maintain procedures, processes and workflows related to the kiosk launch process; to include the movement, tracking, and shipping of kiosks
• Review and update SOPs on an annual basis
• Monitor and audit schedules and budgets relating to operations logistics activities, consistently ensuring performance to forecast/installation plan
• Manage the relationship, performance (SLAs) and cost of storage and transportation partners
• Responsible for logistics team training of new deployment coordinators and cross training of current members. Knowledgeable in all aspects of deployment process
• Coordinates and oversees the logistics of international import/ export shipments and communication with forwarder, overseas agent, and project managers
• Manage the workflow/cases in Salesforce
• Participates in planning logistics strategies and establishing standard logistics processes and tools.
• Collaborate with business partners and act as logistics liaison in client engagement and presentations in support of new or existing business opportunities and define / communicate logistics capabilities and solutions for customers
• Execute installation, relocation and removal processes for kiosks; track installation time and quality, identify and implement process improvements based on business/customer feedback and quality issues
• Escalation point of contact for resolving issues during installation/delivery
• Serve as the main focal point for storage and transportation providers
• Coordinate issue resolution with providers and colleagues, provide status reports, and processing of invoices
• Lead in the continuous tracking of the condition and location of kiosks in storage; ensuring kiosks are in the best locations considering cost factors and need to access for refurbishment and re-use
• Create, configure and oversee the maintenance of uploading sites location/ creating placement and kiosk records using ecoATM designated software tools including Salesforce and WebPortal
• Ensure and be responsible for the accuracy of documented kiosk locations, schedules, and audit that added explanatory notes are complete
• Collaborate with Sales Team, Machine Support, PSE’s, and other departments to identify and promptly resolve issues related to kiosk placement (e.g., electrical issues, poor lighting, obstructions, customer abuse)
• Coordinate resolution with store management, internal stakeholders and external vendors
• Coordinate with store/mall management to resolve issues and ensure optimal kiosk placement and environment to include pre-installation activities as well as issues that occur after installation
• Other responsibilities as assigned by manager in addition to the responsibilities of Logistics Specialist position

Education & Experience