Customer Service Coordinator (Remote)

WinnCompanies is searching for a Customer Service Coordinator to join our team.  In this remote role, you will be responsible for receiving and recording maintenance service requests for military residents via phone calls and online tickets. You will handle resident questions and concerns regarding service requests, code and route non-work order requests, and provide excellent documentation and escalation for service requests that require additional follow-up. This opportunity offers a firm pay range of $16.34 to $16.71 per hour, depending on experience. The work schedule for this role is: Monday – Friday, 3pm-12am EST (noon-9pm PST, 1pm-10pm MST, 2pm-11pm CST). Shift times will be adjusted twice yearly for daylight savings time) Please note that this is a 100% remote job, applicant must reside in a state that Winn operates in. Additionally, applications will be accepted until 12pm on June 5, 2024.

Responsibilities

• Provide excellent customer service to residents, technicians, and project site team members in a fast-paced environment.
• Receive emergency and non-emergency service requests via online, email, or calls from residents.
• Handle all calls, including troubleshooting and scheduling resident service request needs.
• Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve.
• Prioritize calls according to urgency and importance.
• Create work orders and dispatch accordingly.
• Schedule work orders. Ensure all work orders are processed in a timeline manner to include online work orders and voicemails.
• Monitor voicemails and ensure calls are returned and queues are cleared by the end of each day.
• Handle customer questions and concerns regarding service requests.
• Dispatch and schedule pest control work orders.
• Provide scheduling support for Deployed Spouses Program.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Advanced skills with Microsoft Office applications.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Superb attention to detail.
• Ability to manage time effectively.
• Ability to make decisions and solve problems.
• Ability to adapt and prioritize within a fast-paced environment

Preferred Qualifications

• Extensive customer service or administrative experience.
• Experience with Yardi or other property management software.
• Experience with scheduling/work order service ticket platforms.

Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit winnbenefits.com
Why WinnCompanies?A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.  About Us:WinnCompanies is a mission-