Field CTO

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

About The Role

We are looking for an exceptional Americas Field CTO to join our team of superheroes. In this role, you will evangelize ThousandEyes products and solutions, and drive awareness, adoption, and advocacy of our offerings through strategic engagement with customers, partners, and industry stakeholders. You will serve as the primary ThousandEyes representative in Cisco’s Customer Briefing Centers, accountable for delivering outstanding customer briefings and workshops. As a trusted technical advisor, you will play a pivotal role in shaping the perception of our brand, influencing product and market direction, and fostering a community of enthusiasts around our solutions.

What You’ll Do

• Solution evangelism: Champion ThousandEyes products and solutions by delivering compelling presentations, demonstrations, and workshops to customers, partners, and industry audiences. Showcase the value proposition, features, and benefits of our offerings in a clear and engaging manner. 
• Customer engagement: Develop strong relationships with key customers and prospects, understanding their business challenges, objectives, and technical requirements. 
• Field support: Collaborate with sales and account teams to recommend solutions and provide strategic guidance throughout the sales cycle. Support pre-sales and adoption activities for key accounts via technical discussions, demonstrations, and solution design workshops. 
• Technology partnerships: Cultivate partnerships with technology providers to address customer requirements and expand our reach and influence in the market. Work closely with partner organizations to develop joint solutions, co-marketing initiatives, and go-to-market strategies. 
• Market intelligence: Stay up-to-date with industry trends, emerging technologies, and competitor offerings to inform product development and effectively position our solutions to customers. 
• Product feedback: Act as a liaison between field teams and product development teams, advocating for customer needs and providing feedback on product enhancements and feature requests. 
• Thought leadership: Participate in industry events, conferences, and forums, sharing insights, expertise, and thoughtful content with the IT community.

Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, or related field; Master's degree preferred. 
• Extensive experience (8+ years) in networking/content delivery industries, with a strong background in areas such as routing, switching, and cloud technologies. 
• Proven track record of success in technical evangelism or product advocacy roles. 
• Understanding of networking concepts, protocols, architectures, and standards, including TCP/IP, OSI model, MPLS, BGP, VLANs, and VPNs. 
• Strong business acumen and ability to translate technical concepts into business value propositions. 
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences. 
• Experience working with enterprise customers and understanding their business and technical requirements in various industries such as healthcare, finance, education, and manufacturing. 
• Strong interpersonal skills, with the ability to build rapport, influence stakeholders, and drive consensus across diverse audiences. 
• Ability to travel domestically and internationally as needed for customer engagements, events, and conferences. 
• Certifications such as CCIE, CCNP, CISSP, or equivalent are highly desirable.

Cisco values the perspectives and skills that emerge from employees with diverse