Director, Data Center Cross Functional Engineering – AMER-East

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Experienced leader to provide technical engineering support and direction across the Americas-East region. A successful Director of Data Center Cross-Functional Engineering will develop standard operating policies, align processes to create efficiencies and have an active role critical facility uptime. This role leads key regional functions supporting building automation systems, asset management, lifecycle engineering, building efficiency engineering, and provides technical engineering support to teams across the Americas-East region.

Anticipates high impact issues and leads incident resolution. Collaborates with regional and cross-functional counterparts to address and resolve customer and operational issues. Plans and manages budgets, performs project planning, performs trouble resolution, provides technical and customer escalation support, maintains infrastructure, and applies industry knowledge and best practices.

Responsibilities

Leadership

• Leads, manages, recruits, and develops staff across multiple locations

• Define objectives, provide performance counseling, mentorship, career development, and succession planning for your team

• Provides strategic guidance and direction to deliver results and continuously seek to improve performance

• Deliver training and onboarding of new team members

• Ensure compliance with Equinix's standards, KPIs, OKRs, and SLAs

• Lead team to work safely, effectively, and with high regard to human error avoidance

• Live the Magic of Equinix and set the example for the team

Communications

• Support internal and external communications. Ensure relevant stakeholders are engaged and kept informed of the progress and status of initiatives

• Effectively communicate and deliver data-driven presentations, tailored to each audience

• Cascade key business information to the team

Training

• Identify needs, plan, and secure resources to provide training for direct teams, as well as regional teams

Financial Management

• Collaborate with team, Field Operations, and regional counterparts to forecast operational needs, establish plans, and secure funding

• Plan, implement, and manage OPEX and CAPEX budgets, with a focus on fiscal responsibility and financial KPI’s

• Review and provide budget recommendations in support of regional financial goals

Project Leadership

• Review and provide support for complex projects, ensuring alignment with regional and company goals

• Lead teams and vendors to complete data center and regional projects, while partnering with Field Operations teams and other business partners to ensure success

• Establish and maintain relationships with key suppliers to meet business requirements, ensuring they adhere to the highest standards

• Prioritize, plan, track, manage, and measure team output and productivity

• Communicate status to key stakeholders and regional leadership

Technical Support

• Serve as seniormost escalation point within East region for complex mechanical, electrical, and building management system issues

• Act as a trusted advisor to cross-functional and field operations leaders; anticipate needs and make recommendations based on industry knowledge

• Facilitate and support internal and external audits

• Provide support for data center operations, including resolution of sophisticated issues and complex technical efforts

• Review MOP’s for accuracy and risks

• Lead efforts to improve building efficiency. Collaborate with field operations teams to identify and implement changes

• Lead efforts to analyze infrastructure, including total cost of ownership and ROI to identify and manage lifecycle and long-term planning

• Respond to customer RFP’s and RFI’s

• Lea