Team Lead, Lab Operations

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

POSITION SUMMARY
This position is responsible for administering and monitoring the adherence of lab operations to the Quality Management System and departmental work practices. The incumbent will act as a connecting link between the Manager/Supervisor and the lab area operations and ensure a smooth workflow in the department. The position will coordinate and monitor the Lab activities ensuring that analyses are completed on time and report the test results to clients meeting the turnaround targets. The incumbent will ensure quality standards are met, investigate issues, and initiate corrective actions, as applicable. The Team Lead will coordinate with the Lab to address any operational issues immediately or report to the Manager/Supervisor for further action.
 

REPORTING LINE

• Directly reports to: Manager/Supervisor, Minerals Trade This position works under general direction

JOB FUNCTIONS

• Supervise and train technical staff in carrying out tests and checks according to established methods and meeting Quality Control (QC) standards. 
• Assist Manager/Supervisor to coordinate and schedule workflow in the department so that client deadlines are met in a timely fashion.
• Responsible for reviewing client requirements and reporting client results. 
• Responsible for the quality of all the data released by the department to the clients. 
• Monitor and insure work practices and laboratory analyses are carried out as per established methods,
• SOPs and that they meet all QC standards and best practices, as applicable. 
• Assist QA/QC Supervisor to investigate and resolve any quality non-conformances. 
• Identify client needs, respond to client concerns and complaints and initiate necessary documentation and actions. 
• Assist Manager/Supervisor to address client inquiries, investigate and resolve issues to ensure quality and customer satisfaction standards are met. 
• Conduct quality internal audits, review SOPs & checklists, and ensure document control measures are applied to all quality documents. 
• Maintain QC control charts on selected method schemes. 
• Coordinate development of new laboratory methods and method validations in response to client/market needs. 
• Plan and initiate procedures necessary to ensure the maintenance and improvement of the company’s quality management program.
• Maintain accreditation to ISO/IEC 17025 and other relevant accreditations.
• Maintain training matrix skill, equipment list, quality system documents list, certificate inventory, etc.
• Calculate and report proficiency studies tests regularly conducted in the lab. 
• Monitor results from proficiency test and collates and analyses performance data against defined
• parameters.
• Act as a back-up for administrative co-workers. 
• Maintain and promote clean and safe work environment. 
• Promote a team environment among staff. 
• May be assigned and coordinate special or ad hoc projects as needed.

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

• Provides guidance and/or leadership to others, including indirect reports, peers, or managers Yes
• Please provide examples of supervisory responsibilities
• Has hiring and terminating responsibilities No
• Supervises others Yes
• Number of employees directly reporting 1-5

JOB COMPLEXITY

• Problems or issues require the interpretation of existing practices, procedures, rules and know alternative to resolve issues that deviate from standard methods, procedures, etc.
• Analysis, troubleshooting, amendments, and adaptation of existing procedures to achieve the desired results.
• Plan and develop actions to resolve issues which have broad implications on major/minor projects.

IMPACT OF DECISIONS

• Impact of incumbent’s decisions on client satisfaction (e.g., quality of results, turnaround time, addressing queries)
• Potential impact on co-workers, affiliates, and departmental goals (e.g., financial goal, meeting deadlines).

ANALYTICAL THINKING/PROBLEM SOLVING

• Amend established methods and procedures within prescribed standards (e.g., legislative boundaries, regulatory requirements, customer specifications, etc.).
• Develop and implement plans to achieve specific short-term job-related objectives.
• Inve