Associate Customer Supply Chain Manager

Job Type Full-time Description

General Summary: The Associate Customer Supply Chain Manager will be a part of the Customer Supply Chain leadership team and actively provide robust and comprehensive high quality customer service, while transforming customer relationships through the creation and elevation of analytic capabilities. A key focus will be analyzing large amounts of data to identify trends, recommend improvements, and mitigate/manage expense. This role will collaborate cross-functionally to improve execution through key focus areas; customer experience, process development and improvement, customer compliance and reverse logistics.

The ideal candidate will have a passion for thoroughly researching to find the story behind an issue and communicating optimal solutions, while identifying and creating elevated processes to support future team success. Seeking a self-starter with the ability to manage multiple tasks concurrently, identify and resolve systemic supply chain issues relating to customers, and communicate cross-functionally to all levels of the organization.

Supervisory Responsibilities: This position supervises a minimum of one direct employee, a Customer Supply Chain Coordinator, Specialist, or Analyst. The manager will provide overall direction, objectives, prioritization, coaching and evaluation of performance for their direct report(s). The manager carries out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities:

Order Management

• Develop strong understanding of assigned customer accounts, including ordering trends, to identify efficiencies and enhance relationships 
• Demonstrate superior and robust Customer Relationship Management skills through frequent interaction with Sales Team, Brokers, and direct Retailers 
• Collaborate cross-functionally to effectively resolve problems and strive to achieve complete customer satisfaction and optimal internal execution 

Expense Mitigation 

• Gain a detailed understanding of customer fines and penalties and focus on developing improvements 
• Establish a consistent method for managing customer returns and refusals to optimize reverse logistics 
• Identify root cause of refusals/returns and collaborate within Supply Chain and Finance to generate improvement 
• Understand Supply Chain components of vendor agreements and contracts and communicate cross-functionally gaps that will impact the business 
• Identify and execute other process improvements that deliver enhanced service and optimize costs 

Relationship Development

• Create and publish Customer Scorecards/KPI's
• Conduct routine key updates and business reviews with both internal and external stakeholders 
• Develop strong cross-functional relationships to understand customer strategy and priorities
• Analyze customer data to provide insights and recommendations on how to drive performance improvement
• Maintain strong partnerships with external third parties, specifically 3PL warehouses and transportation partners

Business Process

• Obtain the subject matter expert level knowledge for all SAP transactions and movement types related to order management with specific focus on all aspects of order to invoice
• Recommend, develop, and implement plans for improving the use of SAP functionality within the Customer Supply Chain Team 
• Develop and implement month end close process, including post audit and performance summary 
• Escalate ongoing/significant issues impacting order fulfillment, customer service levels, increase in expense/loss of revenue with appropriate urgency 

Other Duties and Responsibilities:

• Fulfill Storck Company Values; Belonging, Passion, and Growth
• Other duties as assigned

Requirements

Required Knowledge, Skills, and Abilities:· 

• Experience successfully managing and coaching direct and/or indirect report(s)
• Demonstrated ability to develop both external and internal relationships 
• Exceptional interpersonal communication skills; clear and concise, both written and verbal
• Strong analytical skills; able to organize and drive meaningful decisions from large amounts of data
• Broad understanding of all functions related to the supply chain, customer order management, and logistics
• Organized, detail oriented, and ability to balance competing priorities
• Team player who