Client Support Specialist

When you join Premium as a Client Support Specialist, you will become part of a collaborative team representing one of the country’s most successful brands. Premium Client Support Specialist help streamline ad-hoc service requests and issue management for maximum impact at retail. As an integral part of the team, you will build strong relationships with the client, oversee compliance, issue resolution, while partnering with Premium’s internal and field teams to ensure success.

 

• Support the team in all aspects of retail execution, compliance, and issue resolution.
• Manage all calls, issues and inquiries from the client, retailers, internal departments and field team.
• Assist with service order questions and job instructions.
• Ensure customer satisfaction with professionalism and positivity.
• Execute outbound calls to ensure in-store compliance.
• Strategically partner with internal departments and field team to provide creative solutions, best practices, and deliverables.

Minimum Education and Work Experience

• High School diploma or equivalent in industry name required.
• Previous retail, merchandising and/or call center experience required.

 

Knowledge, Skills, and Abilities

• Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills.
• Dedicated team player with a service mindset
• Ability to effectively communicate (verbal/written) both internally with all levels of the organization and externally with client to successfully accomplish objectives.
•  

Physical Requirements

• Seeing
• Listening

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories. With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team. Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future. Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions. US: http://acosta.jobs/privacy-policy-us/ Canada: http://acosta.jobs/privacy-policy-ca/ We are an equal employment opportunity employer. Premium Retail Services is part of Acosta Group. To learn more about Premium Retail Services click here: https://acosta.jobs/agency/premium