Jobs and Careers

Operations Strategist

United Statesfull_timeVerifiedPosted 24 Apr 2023

About the role

Job Description

What happens between when a customer clicks “Buy” and the order shows up on their doorstep? How did the product made in Europe get to our American warehouse? If you want to be one of the people behind that eCommerce magic, we invite you to apply for this role.

As Operations Strategist, you will help manage day-to-day warehouse operations and order processing tasks for our businesses, as well as assist in various other operations related tasks like forecasting, transfers, and allocation. Your primary responsibility will be to serve as the point of contact within the company to communicate with the warehouses for order processing, and then work cross-functionally towards optimizing inventory allocation and order processing. A successful candidate is curious and often finds themselves as the person at the table asking “why?” or “is there a better way?”.

This role will also collaborate with various departments, working on cross-functional projects. Whether it is communicating inventory or helping the customer success team track down an order, you will partner with multiple functions throughout Balsam Brands. You will also collaborate with cross-functional partners to ensure warehouses are supporting marketplace, Public Relations, Return to Prime and special project processing tasks – such as evaluating warranty program options, testing collapsible boxes for rental programs, trial running new carriers, tendering for retooling warehouse, and more! In addition, you will jump in to help our team, improve our capabilities, and handle challenges by gathering and providing data in a resourceful manner.

This full-time position reports to the Director of Operations. This role is expected to work in a hybrid model, which includes two days in-office.

What you’ll do:

Work with warehouses to facilitate the movement of orders and inventory and co-ordinate with shipping carriers
Monitor supply chain and financial metrics to optimize the costs and experience of shipping to customer
Partner with supply chain, customer service, internal cross-functional partners and external vendors making process improvements and solving operational challenges
Collaborate with remote teams across geographies using a variety of technology
Prepare reports for senior leadership to improve visibility of operational challenges, identify opportunities to optimize order processing, inventory allocation, and inventory management
Become an expert in various operational processes such as communicating effectively with warehouses, supporting all order processing tasks and optimizing inventory allocation

What you bring to the table:

Bachelor’s degree, preferably in Business, Economics, Engineering, and/or Supply Chain; Master’s degree preferred
2+ years of experience in data analysis – Retail, eCommerce, or supply chain experience a bonus
Strong written and verbal communication skills
Demonstrated history of teamwork, including a willingness to jump in to help accomplish tasks
Inquisitive mind and analytical approach to solving problems
A sharp eye for the detail
Self-starter with a can-do attitude
Proficiency with Microsoft Office, especially Outlook and Excel; ability to learn software programs

Notes: This is a full-time, permanent position with benefits. Please submit a cover letter and resume.

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines - and most recently, Windsor, Canada!

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.