Managing Director, US REMS | Virginia

Make your next move an expert one.

At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

The Managing Director, US REMS (Virginia), contributes as a business partner by leading and designing the effective and consistent delivery of Property Management Excellence that will enhance the company’s mission, purpose and core values.  As a partner to the business, the Managing Director, US REMS (Virginia), will align the Property Management platform delivery model in support of strategic business plans and provide excellent, seamless, multiple real estate services to Colliers clients.

The Managing Director, US REMS (Virginia), will be directly responsible for one local market and shall oversee all aspects of the management services including the services that the management division offers to our clients. The primary role shall be to drive new business in its market and increase market share, revenue and profitability. This individual is market facing and focused on value, growth and performance and will partner with other service lines within Colliers to leverage the company’s full platform of services. This individual shall provide leadership to the real estate professionals on staff and deliver integrated real estate services to the clients.

In this role, you will have responsibility for…

• Establishes collaborative partnerships and influences results across markets.
• Oversees the reporting and overall financial integrity of each property in its market.
• Demonstrates effective management, leadership, coaching and development of staff to achieve department and company objectives.  Works on conflict resolution with staff in a timely manner.
• Works as a part of the Real Estate Management Services leadership team to develop and deliver departmental goals, objectives and systems.
• Maintains regular contact and builds solid working relationships with Managing Directors and department leaders, Clients and their appointed staff, to ensure the highest level of customer service.
• Reviews and controls all corporate property management operating income and expenditures for its respective market.
• Prepares corporate annual operating and capital expenditure budgets for its respective market.
• Reviews and approves property budgets to ensure accuracy and timely delivery to clients.
• Reviews, updates and maintains budget due date and common area maintenance reconciliation reports.
• Reviews and approves calculated operating expense pass-throughs and common area maintenance charges for its respective market.
• Develops and implements new business development strategies.
• Ensures superior client and tenant satisfaction and relations.
• Works with executives to ensure financial stability of Colliers International as well as financial stability of properties in its respective market.
• Conducts quarterly tours of all properties.
• Assists in corporate identity marketing / branding.
• Supervises the job functions of property management and maintenance team and ensures proper construction of tenant improvements and that appropriate construction fees are billed.
• Ensures proper procedures are followed for ordering materials and services and that vendor activities are being properly coordinated.
• Approves all bills for payment in a timely fashion and processes all maintenance billings.
• Senior oversight/implementation of Energy Star, Sustainability Program, Preferred Provider Program, Quality Assurance Program, Disaster Program, and Customer Service/Tenant Retention Program.
• Performs employee performance reviews for all direct reports. Assists market leaders with performance reviews for their staff which may include Senior Property Managers, Property Managers, Assistant Property Managers, Administrative Assistants and Maintenance Technicians.
• Conducts annual Quality Assurance Audits on one property per management team.
• Compiles/writes monthly New Busi