TRAFFIC ASSISTANT

Summary: The individual in this position reports to the Traffic Manager and is responsible for arranging and coordinating shipping of freight and other tasks as assigned.

Essential Duties and Responsibilities

• Schedule carriers for pickup and delivery of customer orders.
• File claims with carriers as needed.
• Audit freight bills from carriers.
• Respond to inquiries from customers, sales, project managers, procurement, and customer service regarding delivery schedules and unloading requirements.
• Respond to and document customer complaints about carriers and drivers.
• Generate reports and Bills of Lading.
• Route return freight.
• Classify SKUs according to National Motor Freight Classification shipping specifications.
• Enter and retrieve data from multiple software computer systems.
• Assist various departments by providing information on shipping requirements and costs.
• Process claim checks and apply correct invoice and account.
• Scan and save documents onto the server.
• Utilize multiple software systems for computing freight costs
• Perform other tasks as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of domestic and international shipping standards and regulations.
• Knowledge of company inventory control systems and administrative policies and procedures.
• Knowledge of company contracts with suppliers and other delivery vendors.
• Ability to apply regulations, policies, and procedures to specific shipping orders.
• Ability to keep and update records.
• Ability to read and follow written and verbal instructions.
• Ability to input and retrieve data from computerized systems.

Education and/or Experience                                                   

• High School Diploma or equivalent
• One year experience in a clerical position
• Must have communication skills appropriate for the job
• Ability to follow instructions
• Typing speed of 50 words per minute or greater
• Must be able to work with minimal supervision

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must also have the ability to understand transportation equipment, including, but not limited to truckload, parcel, flatbed, step deck, container, and LTL.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  

Computer Skills: Ability to use Microsoft Office applications including Word, Excel, and Outlook and Power Point and be proficient in these applications.