Customer Success Executive

🌍 Join Us as a Customer Success Executive

Who We Are
We are an innovative startup dedicated to making the world more sustainable through cutting-edge technology solutions. Our flagship product provides visibility into greenhouse gas (GHG) emissions, empowering FTSE 500 companies to understand and reduce their carbon footprint.

Job Description

VesselBot is seeking a dynamic Customer Success Executive to join our team. The ideal candidate will be responsible for building strong client relationships, ensuring customer satisfaction, driving engagement, and building long-term relationships that enable both business success and environmental impact. By combining your knowledge of logistics with a passion for sustainability, you’ll help customers seamlessly integrate our emissions visibility platform into their operations.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring a smooth onboarding and implementation process.
• Develop a deep understanding of each customer’s logistics operations and sustainability goals.
• Drive product adoption and usage by delivering tailored guidance and best practices.
• Monitor customer health metrics and proactively address any issues or concerns.
• Provide training and support to customers to ensure they are effectively using the platform.
• Collaborate with the product and development teams to communicate customer feedback and contribute to continuous improvement.
• Identify opportunities for account expansion and renewal, supporting business growth and long-term partnerships.

Requirements

Requirements and Skills

• 2+ years of experience in a customer success, account management, or logistics operations role.

• Hands-on experience or working knowledge of the freight forwarding industry or broader logistics sector is essential.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Proven ability to manage multiple clients and priorities in a fast-paced, start up environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
• Fluent in English.

Why Join Us?
- Impact: Work on meaningful projects that contribute to a sustainable future.  
- Innovation: Be part of a dynamic team at the forefront of technology and environmental responsibility.  
- Growth: Enjoy opportunities to expand your skills and career in a fast-paced, mission-driven environment.
- Benefits: Enjoy a supportive work environment in our conveniently located offices, just a short walk from the train station. A very competitive salary and Ticket Restaurant card are provided.

💡 Ready to make a difference?
Apply now to join a team of passionate individuals working together to shape a better future!