Senior Systems Administrator

Supernus Pharmaceuticals is an award-winning biopharmaceutical company with more than 30 years of experience in developing and commercializing products that treat central nervous system (CNS) diseases. At Supernus, we develop innovative products that help treat neurological and psychiatric conditions. We currently have 8 products in the market that are making a real impact on patient outcomes.

Job Summary:  

The Senior Systems Administrator is responsible for the day-to-day monitoring, operations, maintenance, and support of the network infrastructure and software applications utilized in both a Corporate and Laboratory computer and network environment. Additionally, works with the IT Security Team to ensure the Corporate and Lab security infrastructure such as firewalls and intrusion detection infrastructure are operating as expected. Primary duties include maintenance of computer networks, hardware, software, and other related systems, performing disaster recovery operations, data backup and restore, protecting data, software, and hardware, and replacing faulty network hardware components when necessary. The Senior System Administrator will be responsible for monitoring the networks to isolate and resolve any performance issues including server, firewall, routers, switches, and internet access. Possess a strong understanding of network infrastructure, network hardware, software, and network protocols. Understanding of VMware virtual server administration and vSphere/vCenter applications. This work is performed under minimum supervision and requires the exercise of independent judgment and action in the technical, operational, and problem-solving aspects of the work.

Essential Duties & Responsibilities:

• Serves as the technical expert in system administration for all network and related applications performing system admin duties to support both a Corporate and Laboratory computer/network environment.

• Manages the day-to-day operations of host systems (servers) by monitoring performance, configuration, maintenance, routine patching, and reliable operation.

• Monitoring the performance, availability, and usage of enterprise software applications, identifying, and troubleshooting any issues or anomalies, and collaborating with relevant teams to promptly resolve.

• Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
• Perform data restorations and data archival for both the Corporate and Laboratory environments.
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, and printers.
• Respond to network alerts, and connectivity issues and resolve any Wi-Fi communication issues.
• Adherence to IT & Laboratory SOPs (Standard Operating Procedures) and Policies.
• Configuring software applications to meet specific business needs, including workflows, reports, and other settings, in collaboration with stakeholders and end-users.
• Collaborating with vendors and the internal IT team to plan and execute application upgrades, patches, and maintenance activities, ensuring minimal end-user disruption.
• Works with the CSV (Computer System Validation) and IT teams to support the generation and execution of computer system validation and qualification deliverables.
• Creating and maintaining documentation following Good Documentation Practices, to ensure efficient application management and support processes.
• Maintain the company’s Teams phone system.
• Other responsibilities and projects as assigned

Supervisory Responsibilities:

• Mentor and cross-train team members on existing and new technologies.

Knowledge & Other Qualifications:

• Bachelor’s degree in information technology-related field of study or equivalent experience required.
• 7+ years of network administration, or system administration experience.
• Strong knowledge of Wi-Fi, VLANs, switching, and mid-size business-level network devices.