Program Manager, Day Services

Company Description

The McClendon Center, founded in 1980, is a certified community based service provider operating under the District of Columbia Department of Behavioral Health.  As a leading not-for-profit organization in Washington, DC, the McClendon Center provides outpatient behavioral rehabilitation to the mentally ill by fostering creativity, promoting friendship, instilling independence, and providing an outlet for emotional growth and greater participation in the community.    Accredited by Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the McClendon Center operates two programs: Day Program Services and the Core Services Agency (CSA).

McClendon Center operates programs in two locations, a day program near Metro Center and an outpatient service clinic in the NOMA section of DC. The Center has revenues of approximately $4.5 million, with contracts from the Department of Behavioral Health, three Managed Medicaid Organizations, and grants from various foundations.

McClendon Center is a respected and highly rated agency in the District of Columbia, having received the highest rating on the Department of Behavioral Health’s provider scorecard three out of the last five years. The Center is also the only independent mental health agency in the District to be accredited by the Joint Commission on Accreditation of Healthcare Organizations.

This link is to a video made in January 2015 about one of the Center’s staff members, and speaks to the way in which the Center works with its clients. https://vimeo.com/116797352

Job Description

The Program Manager of Day Services provides program monitoring and oversight for a mental health day services program.  The Program Manager plays a multifaceted role, combining administrative, operational, and leadership responsibilities. Their primary goal is to ensure the smooth and effective operation of the program, while providing high-quality care and support to participants and staff.

PRINCIPAL ACCOUNTABILITIES:

• Acts as the primary contact for referrals to the day program.  Ensure that all clients are seen within Mental Health Rehabilitation Services (MHRS) timeframes.
• Coordinates intakes for the day program, including meeting with new referrals and obtaining required documentation for authorization prior to the clients start.
• Provides oversight and coordination of client transportation needs to and from the Program.
• Participates in the hiring process for Mental Health Specialists and other Day Services roles.  
• Ensures timely submission of Individualized Recovery Plans (IRP) every 180 days.
• Acts as the administrative supervisor of the program’s staff and ensure that administrative supervision for each applicable direct report occurs semi-monthly. Ensures administrative supervision documentation is maintained accordingly.
• Works collaboratively with the Core Service Agency (CSA) staff, especially in regard to psychiatric symptom management and primary care coordination.
• Coordinates the weekly group schedule.
• Ensures all group notes must be submitted by 3:00 PM on the same day services are rendered and approved by the close of business the following business day.
• Conducts individual meetings as necessary with clients, family members, significant others, other agency’s staff members, etc.
• Participates in performance improvement monitoring and evaluation.
• Writes performance improvement plans for indicators that do not meet threshold, ensuring that all outcome indicators are met.
• Assists in the reauthorization of day services, including gathering required documents from the CSAs including IRPs, Clinical Summaries, coordinating diagnostic updates, and submitting the authorization request in SharePoint. Also works closely with the billing/authorization staff in ensuring all clients have an active authorization.
• Facilitates groups as needed.
• Meets with other community providers to market the Day Program.
• Ensures the program’s needs are met by tracking, monitoring, and initiating the order or replacement of all supplies and food.
• Actively participates in and supports Day Services related fundraising events and community activities, contributing to the program's visibility and resource development.
• Maintains the confidentiality of clients at all times and operates within the Code of Ethics of the United States Psychiatric Rehabilitation Association.
• Develops familiarity with Joint Commission, Medicaid, and Department of Behavioral Health (DBH) standards and compliance requirements and assists as needed in maintaining Joint Commission, Medicaid compliance and DBH.
• May perform other duties as assigned.

SPECIALIZED KNOWLEDGE AND SKILLS REQUIREMENTS:

• Ability to coordinate w