Patient Services Representative (Russian Speaking) - Call Center - Sheepshead Bay, NY

<p><strong>Position Summary:</strong></p> <p>We are seeking a highly motivated and professional&nbsp;<strong>Patient Services Representative - Call Center</strong> to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.</p> <p>Must be fluent in English and Russian.&nbsp;</p> <p><strong>Pay and Hours:</strong></p> <p>Starting pay is $20 - $21 hourly. Hours are Monday - Friday, 8 hours daily.&nbsp;</p> <p><strong>Essential Functions:</strong></p> <p>To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:</p> <ul> <li>Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.</li> <li>Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.</li> <li>Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts.</li> <li>Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.</li> <li>Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.</li> <li>Perform other responsibilities as assigned, contributing to the success and efficiency of the team.</li> </ul> <p><strong>Knowledge, Skills, &amp; Abilities:</strong></p> <ul> <li>High school diploma or equivalent.</li> <li>A minimum of 0-1 year in customer service, preferably in a healthcare environment</li> <li>Medical Customer Service experience highly preferred.&nbsp;</li> <li>Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.</li> <li>Bilingual in Russian preferred.&nbsp;</li> </ul> <p>This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.</p> <p><strong>Physical and Mental Demands:</strong></p> <p>The physical and mental demands desc