Employee Experience Researcher, Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. Join the Employee Experience team to create cohesive, frictionless, and personalized experiences for our employees.

As a User Experience Researcher on the Employee Experience team you will provide cohesive, frictionless, and personalized experiences focusing on firmwide collaboration for our employees. You will leverage your expertise in research methods and user experience design to develop and execute research strategies that uncover valuable insights into the wants, needs, and abilities of our employees. Your work will inform effective product and service designs across the firm, applying advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our designs.

Job Responsibilities

• Design and execute end-to-end research using both quantitative and qualitative methods throughout the product development lifecycle.
• Analyze and interpret feedback, behavior, and usage using advanced techniques to derive clear insights and actionable recommendations.
• Facilitate user interviews and focus groups to gather feedback on pain points, user needs, and potential product improvements.
• Communicate and present research findings through artifacts such as personas, journey maps, service blueprints, and research reports.
• Collaborate with cross-functional teams to integrate user insights into consumer product solution development.
• Conduct surveys and usability tests to gather information on user needs and refine products or features based on findings.
• Stay updated on industry trends, best practices, and advancements in employee experience research.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research.
• Proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
• Strong communication skills, adept at using storytelling to convey research findings effectively.
• Proven track record in conducting user research that leads to innovative design solutions.
• Expertise in advanced qualitative methods, with a history of applying findings to enhance product or feature design.
• Experience collaborating with cross-functional teams to drive customer-centric decisions.
• Proficient in manipulating and analyzing large datasets in Excel.
• Proficient in data analysis and visualization using R, Python, or similar tools.
• Experienced in designing effective surveys with clear, unbiased questions.

Preferred Qualifications, Capabilities, and Skills

• BA/BS or advanced degree in a field related to human behavior, such as HCI, Psychology, Communication, Information Science, Media Studies, Computer Science, Statistics, or related disciplines or equivalent experience is advantageous.
• Understanding of advanced statistical methods (e.g., longitudinal analysis, multilevel modeling, AI/ML techniques).
• Background and understanding in consumer products, technology systems, and application of design thinking.

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to me