Sr. Technical Services Engineer I

ABOUT THIS POSITION

We are seeking an experienced, technically skilled Specialist Technical Services Engineer to join our Enterprise Technology team. This is a senior individual-contributor role combining advanced end-user support, automation/scripting, systems administration, asset lifecycle management, and project execution. The role also serves as a technical mentor to junior engineers and a lead for workplace technology initiatives.

WHAT YOU'LL DO

End User & Infrastructure Support

• Provide advanced Tier 2/3 support for hardware, software, OS, and enterprise applications
• Troubleshoot complex issues across desktops, laptops, mobile devices, printers, conferencing systems, and collaboration platforms
• Own onboarding, offboarding, equipment deployment, office moves, and lifecycle activities (may require physical setup/lifting and occasional after-hours work — [confirm and specify])

Automation & Systems Administration

• Build and maintain automation using PowerShell and/or Python
• Develop tools for reporting, provisioning, device management, and admin workflows
• Integrate systems via REST APIs
• Proactively identify manual processes for automation

Identity & Productivity Platforms

• Administer Active Directory, Microsoft Entra ID, and Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
• Manage account provisioning, access control, licensing, and security-related tasks
• Support enterprise authentication and identity initiatives

Asset & Lifecycle Management

• Maintain hardware asset records and chain-of-custody documentation
• Manage procurement, deployment, refresh, recovery, and disposal
• Audit inventory for policy compliance

Project Leadership

• Lead medium-to-large IT projects independently (examples: [insert 1–2 representative past projects to calibrate scope, e.g., "office relocation of 150 seats" or "M365 tenant migration"])
• Coordinate across stakeholders and departments
• Produce project plans, documentation, and status reporting

Mentorship & Team Development

• Coach and mentor junior Technical Services Engineers
• Contribute to knowledge base articles and SOPs
• Promote technical best practices across the team

 

WHAT YOU'LL NEED

• 5+ years of IT support experience, including hardware deployment and troubleshooting
• Hands-on administration experience with Active Directory, Microsoft Entra ID, and Microsoft 365
• Demonstrated experience building automation/tooling with PowerShell and/or Python
• Experience consuming REST APIs for system integration
• Track record independently leading and delivering IT projects
• Demonstrated experience mentoring or coaching junior team members
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills

Preferred Qualifications

• Experience with asset management/inventory platforms and chain-of-custody documentation
• Familiarity with Jira Service Management or similar ITSM tooling
• Experience supporting AV/conferencing and workplace technology systems
• Bachelor's degree in IT, Computer Science, or equivalent experience