Emergency Assistance Case worker

Job Objective: Effectively addressing immediate client needs, supporting stability, and fostering resource connections through collaboration with community partners, ultimately contributing to long-term stability. 

 

Essential Functions:  

• Assess rental, utility, and support needs for individuals and families by determining their eligibility through scheduled appointments, interviews, contact with third-party sources, and evaluating and verifying all information. 

• Assist clients in completing applications for rent, utilities, food pantry, assistance, including seasonal programs, Christmas sign-ups, etc. 

• Provide financial assistance and connect clients to additional community resources as needed 

• Maintain accurate and up-to-date records of all financial assistance activities. 

• Ensure compliance with documentation standards and reporting requirements for funding purposes. 

• Manage and coordinate the food pantry, including inventory levels, distribution, determining shortages, and reporting monthly stats to Corps Officer, and Kansas City Areas Command staff, etc. 

• Inputting client service data into the MAAC link for accurate assistance records and statistical reports. 

• Make community referrals and act as a liaison between clients and agencies to advocate for the best outcomes. 

• Establish and cultivate professional community agency relationships with other helping agencies in the community. 

• Attends monthly meetings, professional development sessions, and other community meetings as assigned. 

• Submit monthly statistical reports of all financial assistance transactions to the Corps Officer and Kanas City Area Command staff for entering in TSA Stat System. 

• Refer clients to the Corps Officer in times of spiritual need. 

 

Minimum Qualifications:   

Education: High School diploma. A minimum of two years of college work in Human Services, with a bachelor’s degree, is preferred. A combination of training, education, and experience equivalent to the knowledge base as achieved by the above standard is acceptable and at the Corp Officer discretion 

 

Experience:  Two years’ experience working with low income and minority populations 

 

Certifications/Licenses: Must complete The Salvation Army’s Caseworker Certification 

 

Skills/Abilities: 

• Must have positive interpersonal relations skills 

• Ability to operate essential office equipment including telephone, personal computer, copier, fax and scanning equipment 

• Must possess and demonstrate the abi