Family Support Coordinator

The Family Support Coordinator I (FSC) provides hospital on-site response to advocate for donation and support families through the organ and tissue donation process. 

On-Site Donation Advocacy and Donor Family Support

• Rapid on-site support for donor families at hospitals throughout LCNW’s service area as needed via personal automobile, or commercial or chartered aircraft.
• High-quality trauma and bereavement support to potential donor families.
• Works in strong collaboration with hospital staff, LCNW Resource Triage Coordinator (RTC), Administrator-on-Call (AOC), and clinical staff to evaluate and determine the best time to discuss the opportunity for donation with potential donor families.
• Responsible for educating potential donor next-of-kin (NOK) about donation options, the status of donor designation, or requesting authorization for donation from legal NOK.
• Obtains authorization or completes disclosure for first-person authorization.
• Conducts a Uniform Donor Risk Assessment Interview (UDRAI) with the appropriate surrogate of the potential organ donor, working closely with the donor family and LCNW clinical staff to complete accurate answers to UDRAI.
• Ensures effective communication and strong collaboration with donor families, hospital personnel, physicians, related donation agencies, and other LCNW staff.              

Documentation and Ongoing Family Support

• Completes, accurate, and timely documentation of donor-related activities in computerized confidential donor records, and paper forms according to established policies and procedures.
• Ensures strong collaboration with the organ, tissue, and hospital development departments to ensure the maximization of organ and tissue donation opportunities. 
• Works closely with hospital development to ensure a cohesive approach to hospital interactions.
• Assists the Family Support Manager in the planning and execution of various events and family support training.
• Refers donor families to LCNW’s Aftercare Program, following the donation case completion.

Department Support and Education

• Maintains an awareness of all active referrals and pending activity.
• Serves as family support resource for Organ Donation Services, Hospital Development Department, donor hospitals, and donation partners including providing education and training.
• Maintains current knowledge of the donation and transplantation industry.

KNOWLEDGE, SKILLS, ABILITIES

• Crisis intervention skills and demonstrated ability to discern between grief and loss issues and other life issues that merit referral to other resources are necessary.
• In this capacity, and with the influence this position carries across the organization, this individual must actively foster an organizational culture based on collaboration, support, and constructive communication, i.e., organization skills, ability to work effectively under deadline constraints, effective written and verbal communication skills, judgment and problem-solving skills, education and training skills.
• Excellent knowledge of writing and editing standards, including grammar, punctuation, spelling, and vocabulary.
• This individual must demonstrate operating knowledge of computers with a demonstrable, intermediate-level skill (at a minimum) with email, Word, Excel, and other comparable software programs.
• This position may require the ability to operate specialized equipment, such as audio-visual equipment.

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

• Integrity: We are trustworthy, reliable, respectful, and accountable.
• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage: We take personal responsibility and face challenges head-on.
• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

Physical Activities/Requirements